Gong Cha — Restaurant in Bridgewater Township

This place need better staff and management, they don't take their customer seriously and when they make a mistake, instead of apologizing, they laugh in your face which I think its very disrespectful. I went to this location and order 2 small drinks which they charged me $27.19 dollars. A few seconds after another girl came telling me that my payment didn't go thru even after I received a text message confirmation with the payment. The girl said that the payment wont reflect in my account because it didn't go thru She charged me a second time the amount of $14 dollars and change which I think was the real amount. The next day I checked my bank account and I had the 2 transactions, I called the store and apparently she knew who I was and her mistake because she didn't asked me much information. She said that she couldn't go back to the day before to see the transaction and put the money back into my account and asked me to stop by the store to give me back the money in cash. I had to drive 40 mins to get there and it got me upset that instead of an apology, they was all there laughing in my face like this was funny. This was my first and last time I came to this place and if I could give a 0...

It’s no surprise that this GongCha location has a low rating compared to others. The service here is terrible. The owner should seriously consider either improving the service or closing this place. I visited on July 14 around 3 pm and ordered two seasonal choices: a medium-sized double peach milk tea and a smoothie. The prices listed on the menu instore were $5.75 and $6.75, but a young lady charged me $6.25 and $7.25 instead. When I questioned her, she claimed the higher prices included a 'topping.' I pointed out that I wasn't asked if I wanted a topping, and she replied that toppings are included by default. I argued that the prices on the menu should reflect this, but she said the displayed prices were incorrect and beyond her control. This is extremely unprofessional, and when I asked to speak with the manager, she claimed to be the manager despite appearing very young. Frustrated by her explanation, I demanded a full refund. With so many other milk tea options in New York, it's not worth wasting money at a business that misrepresents its prices and provides poor service. A business should know their product prices first and no...

The worst service I have ever experienced. Not only the staff messed up my order (put ice when I said NO ice and made a hot drink different from what was ordered.) they literally pulled out the ice with the spoon and added whatever the liquid it was. Also just added the “missing” ingredient to a hot drink which made it unbearably sweet, when I asked for 50% sweetness. The staff should have redone the beverages from scratch and prepare them accordingly.

It is not the first time the staff messes up with beverage preparation, they forgot to add gingerbread flavour to my gingerbread beverage last time, so it tasted like a pure steamed milk. And they also just added that missing part into the existing thing.

Overall unpleasant experience. Would NOT...