FedEx Office Print & Ship Center — Local services in Brookline

*Edited to write that Nial, the assistant manager with compassion and sense, issued me a full refund. I'm very grateful that he actually listened to me and saw where things went wrong to cause the problem.

Horrendous experience. Rip-off artists. I called at 9:28am to ask if I could have drawings (architectural prints) done very soon, and she told me that there would be a $15 rush fee. I am visiting the area to see a client and did not expect this since I've never once been charged a fee for on-the-spot in-store printing by my local FedEx on Long Island. I asked her to confirm that rush means I could have it before 10am, and she said yes, if you send it now. I sent it over at 9:35am after connectivity issues at the hotel. I received a confirmation from Fedex that it was received at 9:38. I went in at 9:55am asking about my prints, and neither associate had started or even looked at it, despite what I was told. After confirming my name, that it is 7 prints at 24x36, color, I waited around. At 10:08am I was told that it would be at least 20-25 minutes before they are ready. I was shocked. I notified my client that I would be late. I am 6 months pregnant and sat in the car. I checked in multiple times. Ultimately it was ready at 10:45am and my father went in to pay. He calls to tell me that they are charging me $350!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! They offered a $25 coupon, and said it would be cheaper if I ordered it through the online services. After seeing the receipt I realize that they charged me for SPECIALTY MATTE PAPER which isn't even available as an option for architectural prints online. THEN they charged me $87.50 AS THE RUSH FEE. I called immediately, enraged, and they said the fee STARTS at $15, but they NEVER TOLD ME THAT ONCE. THEY NEVER ASKED WHAT TYPE OF PAPER TO USE. COMPLETE CON-ARTISTS. They have the worst attitudes. They refuse to stand by their service. Check out the other reviews. Their service...

The guy in charge (not sure if manager or franchise owner) is ridiculously rude, for seemingly no reason. A simple question turned into him shouting at me. Turns out he is a complete liar, and doesn't like when people find that out....

I had a large package sent to this location because it was close to work and I needed to sign for it. The package was rejected by the location for damage so I called the 1-800 number, and they told me the package did indeed make it to this location, and was there for me to pick up.

So, I went in to pick up the package and after a few minutes, an associate came to the counter to help me. The "manager" was at the register helping another customer. She took my information and asked him about the package. He got mad because I was "interrupting" the other customer (really? I asked someone else my question) and said "Sir, that package is NOT here, and it NEVER came here." After a few more questions, I left because he just got angrier and angrier as I asked why the corporate representative was telling me something different. I've never had someone at a store get so red-faced and literally start shouting at me like that.

The next morning I was able to pick up my package from the Natick distribution center. That's when it got interesting - someone there told me what really happened. Apparently, this guy at 1370 Beacon didn't want to keep my package in the store. So, he marked it "Damaged" when there were two staples loose in a 4-foot long crate, which means it gets returned to the sender. Then, for whatever reason, he felt the need to lie to me when I came in thinking I was going to pick up the package. Thankfully I was able to track it down and stop it from being sent back to CA, since there was actually no damage.

My recommendation, head to the store in Chesnut Hill - they won't improperly mark your packages and then lie...

What just happened in this branch makes me felt extremely discriminated and unprofessional. First I was home all day waiting for my package and didn’t hear door bell but hours later received a text saying I wasn’t home to sign and asked me to pick up. I visited the branch to inquire about an alternative method for delivering my documents since I didn't have my physical ID with me at the time.

However, I was met with an extremely disrespectful and dismissive attitude from both the young white male employee and the older white female supervisor who were present. When I requested assistance or clarification, they responded with big attitude and phrases like "What do you want me to do ha?" and walked away while I was still speaking. And same thing to the supervisor white female, completely ignored me talking and trying to find other ways but started checking in other packages. This treatment made me feel disrespected and discriminated against.

As a customer, I believe it is unacceptable to receive such treatment from your representatives. I understand the importance of security measures, but I expected a more professional and considerate response to my inquiry. I felt that my race or ethnicity may have been a factor in the way I was treated, as they seemed willing to help others but were dismissive toward me.

I trust that FedEx upholds a commitment to fairness, equality, and excellent customer service. Therefore, I kindly request a thorough investigation into this matter and appropriate action taken to address the behavior of the employees involved. Additionally, I hope that FedEx will take steps to ensure that all customers, regardless of their race or ethnicity, are treated with respect and courtesy...