Kolbo Fine Judaica Gallery — Local services in Brookline

The Ketubah we received is not squarely mounted on the blue background and the exterior edge is not cut straight as shown in the picture. My husband reached out regarding our concerns - we were told to purchase a matte that would cover the blue edge of the Ketubah and told that the imperfections we referenced are part of the design and should be expected. To say that we are disappointed is an understatement. For the price paid, one would expect that such basic asks (ie straight exterior edge, square mounting) would be met, and, unfortunately, these defects really detract from the beautiful design of the interior of the Ketubah. Perhaps more disappointing, however, was the response that we received when we did reach out and an overall unwillingness to assist us further.

[Update – re: company’s response below ] - my husband and I stand by our criticism of the quality of the product and feeling frustrated by the response we received when we reached out to voice our concerns. There were extenuating circumstances that were explained in the correspondence that caused the defects to not be notice until recently. The proposed “solution” changes the overall aesthetic of the Ketubah and this point seems to be entirely missed by the company (and will NOT achieve the “desired outcome.”) Dismissing our concerns about quality due to "imperfections" attributable to the handmade nature of artwork and timeliness of the complaint seems like an easy way to absolve the company of any accountability. We accept any imperfections in the artwork but do not accept having something not squarely mounted or cut with a straight exterior edge. Asking us to work with a custom framer and spend an additional several hundreds of dollars to try to salvage our Ketubah is...

My ENTIRE experience with Kolbo was top notch! I ordered a gift for my son’s upcoming wedding and not only were they able to assist with a special order color but their customer service was exceedingly perfect! I wasn’t 1000% sure what the product would look like but it far outshined any preconceived expectation! The gift was BEAUTIFUL, and the quality was amazing. I’d order from them again in a heartbeat and will share their website with anyone else in need for their products! THANK YOU Kolbo for shinning bright in a severely...

I have shopped at Kolbo for 35 years. Was incredibly disappointed this time. Used to have high quality, elegant items, great variety and always special, interesting holiday displays. Not much for Passover showing the week before Passover. Limited supplies in multiple areas, quality and variety not what they used to be. The relatively new owners definitely don't have what the previous family owners...