Williams-Sonoma — Local services in Broomfield

This is the last time that I will do business with Williams-Sonoma. A little over 2 years ago we purchased a top of the line 6 qt. Calphalon Elite Nonstick Essential Pan, Suggested retail price $350. As far as we know, we have cared for the pan according to instructions. Within the last two weeks the non stick surface is radically peeling off. We went into Williams-Sonoma at Flatiron Crossing in Bloomfield and asked if there was a warranty of this Calphalon pan. The attitude of the employees was go away, talk to Calphalon, we don't have any information on a warranty. It was on the box it was shipped in, as if we should have kept the box for two years and we should know it. Here is the thing everyone should know, Calphalon Elite is a exclusive partnership between Caphalon and Williams-Sonoma. Williams- Sonoma is the only company that can sell it. Yet when you have a problem, the attitude is "not our problem" go talk to someone else. They could have said Caphalon carries the warranty, but we will talk to someone tomorrow and find out what the warranty is or who you should call. My wife remarked that they didn't every give us a phone number to call. Here lies the rub, what is Williams-Sonoma doing to make them a value add is buying anything. There is another Calphalon suite called Signature that is rated the same as Elite. I can buy this online from Amazon and have it delivered to my house in two days. Probably for less that I paid Williams-Sonama. I didn't do that because I expected better customer service. Since that is not the case. I pose the question, what value add does Williams-Sonoma provide, and I don't think it will be enough to continue to be a viable competitor to the large...

I'm very disappointed in the quality of my most recent purchase at W&S online. I purchased a blender, it was, of course, not inexpensive. So, last week I was making my morning ending smoothie (also not cheap) when the blender top, that houses the smoothie, got stuck! I could not get it off! I had to scramble to eat something else and get to work. That night, tried again. Tried everything. Poured soap down the sides to see if that would loosen it. Nope. So the next day I was like, I'm going to have to break it open because the smoothie inside of a grossing me out at this point. I tapped it with a butter knife container is heavy plastic, and BOOM! It exploded. Everywhere. Floor to ceiling. Fermenting fruit will do that I guess. Scared me to death! What a mess. I emailed WS and the response was, I've had it over 30 days sorry. I expected more from a company like WS. STAND BY YOUR PRODUCTS. They don't care. I won't buy from them again. I can't afford to waste...

Williams Sonoma is known for its high end products and it’s warm, festive display. However, the staff in this branch were not friendly. They seem to be unhappy with whatever they are doing. We were being profiled to a specific ethnicity, even my husband was being followed around the shop. I was standing in the register and waited for any assistance, the lady in the register seemed very busy and unbothered or perhaps they thought we couldn’t afford anything. It was just disappointing since we drove all the way for 2 hours, because I was so stubborn and asked my husband to drive, because I couldn’t wait any longer to have a new toaster and kettle to our newly revamped kitchen. My advice, don’t visit this branch if you’re colored. They ruined the experience for us, unfortunately the branch in Dillon was permanently closed, we had a better experience...