New Wave Energy — Local services in Buffalo

Buyer Beware! Got a call at work from a New Wave Energy sales rep saying I hadn’t renewed my electric contract yet and would I like to do so? My response was email me your rates and I’ll look them over and could I get a copy of the contract? He wouldn’t send me a copy of the contract without me sending him a copy of my energy bill first, so he could “customize” it, I said no to this (for those who don’t know a sales rep can change your energy/gas supplier if they can get access to your account number, never show your bill to anyone unless you are ready to sign up with that company). Red flag number one. But, he did send me over some rates that were lower than what we were paying at that time. However, I looked over my energy bill and New Wave Energy was not our supplier. When he called back the following week he admitted the information about our contract renewal came from the energy company, not their own records. Red flag number two. Next, I looked for reviews on Google, and found very few. In fact, 12 of 15 of the raitings on Google Reviews (May 30, 2018) are just a name and a 5-star rating with nothing written, and one name appears twice the first time capitalized and the second time all lower case. These 12 reviews were also all written about the same time, a couple months after a 1-star review that appears to be the second review for the company. Red flag number 3. Finally, I looked up the Terms and Conditions for my state (Ohio) on their website. Tucked into the Terms and Conditions is a clause that states when your contract is up you have 3 days to sign a new contract or cancel before they automatically sign you up for a variable rate. Red flag number 4. They also have a waiver of a jury trial clause that appears to state (if I’m reading the legalese right) that you agree to waive your right to demand a trial by jury or even participate in a trial against the company! Red flag number 5 was the show stopper for me! What is this company doing that they feel they need to put in a clause like this? No thank you, I will shop elsewhere for my company's...

Tony came and approached my 90 year old Dad about switching who we were with Clearview - they were awesome)....that the rate would be better etc. So I did it for him as well as my own home and business if it was that good - why not? Well two things. The first and most furious - after I signed all the contracts they never put them thru - some they did and some they didnt. We are not being socked with variable rates DOUBLE wha we were told - AND we signed contracts. When I called he told me (and still have the emails saying so) that it was up to ME to fix it...WHAT??? He wanted ME to call RGE NYSEG etc and get the rate changed where it should be. Hmmm...isnt that why you came here to represent us? The 2nd thing is - I have a tenant building and all rents are based on factors such as utilities. Ok - So THIS one Tony did see to it that the contract was put through - however - they doubled my rate because "Its a volatile market"., DUH- thats why I locked it in!!! I never ever ever had this issue ion the past 25 years or whenever deregulation started. NEW WAVE lies to you and you get twice the rate they promised. Oh and to top it all off? His exact words when I said I was dissatisfied with him not submitting my contracts and seeing them through was "Do you want us to just drop your accounts?"

Tony Nigrelli . Regional Sales Representative

instead of saying "Oh let me take care of this or...

I am thrilled to share my experience with New Wave Energy and their exceptional team, particularly Mark. In an industry dominated by automated systems, New Wave Energy stands out as a beacon of personalized customer service. I've had the pleasure of working with Mark, who has been a game-changer for my small family business. His expertise and dedication have not only saved us money but have shielded us from the ever-increasing utility rates. Mark's ability to find innovative ways to cut costs while ensuring optimal energy usage has been a true asset. What sets New Wave Energy apart is their commitment to direct human interaction. Unlike other companies, you can actually speak with a live person here, and that makes a world of difference. It's refreshing to deal with a company that values authentic connections and offers tailored solutions. I cannot express enough gratitude to Mark and the entire New Wave Energy team. They have not only helped us financially but have also empowered us to make informed decisions about our energy consumption. If you're looking for a partner that cares about your business's success, prioritizes savings, and provides unmatched customer service, look no further than New Wave Energy. Thank you, Mark, and thank you, New Wave Energy, for going above and beyond to support...