Main Jewelers — Local services in Buffalo

I reported them to the BBB for selling me fake earrings. You can read the complaint in the Better Business bureau's profile for Main Jewelers. I asked a well known high end jewelry shop to clean my "gold" earrings. I was advised my earrings weren't gold and thus could not be cleaned there. I got the BBB involved immediately. A meeting was facilitated by the BBB. The meeting did not go well. Mr Lee told me the other store "lied on him" because they are "in competition". I explained I was in a luxury store that sells engagement rings and other brand names Main Jewelers doesn't carry. A high end gold and gemstone jeweler is not competing with a casual jewelry store for sales. Mr Lee's wife became irate overhearing the conversation and was very nasty and rude. Her yelling made it hard for Mr Lee and I to get anything resolved. I SETTLED for him cleaning the tarnish and he agreed to add gold to the areas that clearly were fake. I never would have wanted gold plated earrings in the first place and that was Mr Lees solution because he would not do a return. I have since found a better location for casual gold jewelry that I can TRUST and shop there OFTEN. Avoid this place at all costs but report these scammers every chance that you get (BBB, small claims court, the attorney general!) Even the guy doing security was shaking his head telling me they do...

Worst jewelry shop in buffalo. I wish I could have gave a ZERO STAR. I bought a pair of custom "10k"(as what I was told ) earrings for my daughter. After one week of wearing them, they start turning a bronze brown color. I had them check out in my hometown jewelry store and they stated the custom earnings were a low grade of 10k gold or maybe a 8k or 9k gold to why they were changing colors and seen fake.The jewelry store had them restored and made them look back new. After my daughter wore them again two weeks later, the earrings change colors again and I had them cleaned again from the professionals. After wearing the earrings a 3rd time and they change colors AGAIN,I mailed the earrings back to main jewelry and ask for a refund after I explained to mr.lee how the earrings kept changing a bronze/brown color. Mr.lee stated I must have put lotion on them which I know I haven't or never tried to clean them myself. Mr.lee told me I couldn't get my money back and didn't even offer a store credit. So as this point in time, I am lost out of a few hundreds of dollars for jewelry that has turned colors. I have never experienced any of my 10k gold jewelry to change color from other jewelry store besides with main jewelry.I DO NOT RECOMMEND THIS JEWELRY STORE TO ANY ONE! DO NOT SHOP HERE IF YOU ARE LOOKING FOR "REAL" 10K...

I’ve been coming here for the past 10 years and Mr.Lee as friendly as he can be he also when it’s not convenient for him he may get upset and not want to help you depending on the situation.Ive brought several pieces to get repaired at this very shop where I purchased my pieces and it’s always an issue or the repair isn’t done right or gives me some b.s. run around as to why he can’t repair,more like he doesn’t want to pay for the Gold and make right on the piece that was purchased at his own shop but rather charge you for the price of Gold plus the labor if he remembers what had to be done.Its truly a disappointment with all these whole sale Jewelrer’s in Western New York and nothing is done with passion or care it’s all about what you can pay,never again will I spend...