Altar'd State Mall of Georgia — Local services in Buford

I bought a a set of coasters from this store, but one of the coasters were slightly cracked, so I went to return it. I had the receipt, but I thought I didn't have the credit card used for the original payment. The manager that day (8/14/18 at 7:29PM Salesperson: 6336 Register 2) stated that there was no way for them to give me a refund without the original form of payment. In any other store, they would simply me the cash or put the amount on another card, but they were adamant that the store policy would not allow a refund in any other way.

I wouldn't have minded if the manager had been kinder in her response--"I'm so sorry, " or some sort of understanding about the store's inability to give me a refund without the original form of payment. But she was unkind, AND ON TOP OF THAT, WAS RUDE when I did finally find my credit card. I apologized and said, "I'm sorry, I misheard the last four digits of the card and thought I didn't have it." She did not even bother responding. She ignored me.

So I said, "Thank you," when she was done with the transaction. But she ignored me AGAIN and did not respond.

This person needs to learn how to treat customers better. Giving the store three stars bc I've only had good experiences with the store before, and all the other women have been kind to me. It's too bad that this manager ruined my experience of this store, and I will not...

I received a coat from my son and daughter-in-law for Christmas which they purchased at Altar'd State in the Mall of Georgia. I needed to exchange for a different size and unfortunately did not have a gift receipt. The staff at this store gave me excellent customer service. They all jumped in and went to great length to do everything needed to make the return and exchange possible. Bailey, the manager, was instructing the staff with exceptional professionalism and patience to insure everything was going smoothly. They contacted other stores for the correct size and Sue, the manager in the Columbia, Mo. store worked with them and had the correct size shipped to my home within 2 days. I have never been so impressed with customer service!! These ladies are fabulous!! I was greeted with a smile and helpful attitude from the minute I walked in and felt genuinely appreciated. I know why my daughter in law and granddaughter love to shop in this store. The clothes and accessories are beautiful and the staff is the best!! Obviously, since the Columbia, Mo store manager and staff gave the same service, this is company wide. I encourage everyone to enjoy this...

Offering Young Women’s Fashion is NOT the only thing that Altar’d States does WELL! A.S. also offers a limited selection of women’s sizes, in their same cool, funky, on trend styles at the ((same)) great prices, especially when there’s a sale going on! Additionally, you’ll find cool, trendy accessories, candles and inspirational gifts, for everyone ON your gift giving list! Last, but certainly not least, they offer the BEST selection Christian Books and uplifting Christian merchandise! Stop by & see for yourself! You’ll be SO glad you...