Havertys Furniture — Local services in Sugar Hill

This location deserves higher reviews, however, I think people don't take the time to write the good ones. My experience here over the years has been top notch, however, this past experience has been the BEST! My advice: Call and set up a design appointment. Costs nothing. I have to recommend Shannon M. over there. She asked me if I had a moment to text her pictures of different furniture I like and pictures of family rooms that I liked. She genuinely wanted to know our style and what we were looking for. A few days later Chelsey H. and Shannon M. came to our home. Chelsey is the designer and did an amazing job measuring and figuring out how to lay out our family room. And, she even found places to put the items that I wasn't using in other areas of my house! Having a designer saves you time--because they are trained to know what fits in a room and where to put it! You need to use this service if buying furniture---it is WELL WORTH it and it didn't cost me anything!! A few days later----- my husband and I went to the store and were welcomed by Chelsey and Shannon with water, snacks and a tv screen that had a 3D design of our actual family room! It was amazing! They even had a set up of the lamp, the pillows, colors and textures so we could see the vision while they presented it. Then we walked around the store and tested out the furniture to make sure we liked everything. What do you do if you like EVERYTHING?! Chelsey and Shannon did not pressure us--this was very appreciated because we were buying more than we intended because we loved the furniture picked out for our room. Since there was no pressure, we picked what we wanted now and we will come back to get the other items. The TRUE TEST of it all----DELIVERY DAY/Day 1: I loved everything except the rug. I learned that I could decline the rug or try it out for 3 days. I knew I didn't like it so I chose to return it on the spot. NO questions asked--no calls from the store trying to pressure me into buying another rug. I explained that I am going to wait on a rug for now and Shannon made sure our account was credited for the rug. The ULTIMATE TEST of the entire experience--Day 2: So we purchased very expensive recliners. I tried my hardest to like them. They were GORGEOUS but NOT COMFORTABLE! I was freaking out. Shannon had texted me to see how I was liking the furniture and the design which made me feel comfortable to let her know that the recliners were not comfortable. I was SO worried because I am like what have I done?! I will be stuck with these chairs. Shannon explained that all I needed to do was come in to the store and she would help us find recliners that were comfortable for us. WHAT?! WOW!! I was shocked. And...guess what---she validated my issues with the recliners and understood why they weren't comfortable. This was a blessing because I thought no one would understand how I could not like these gorgeous chairs--but she understood! She got it! And, with that...she went with it and found the MOST COMFORTABLE AND GORGEOUS chairs for us. These chairs are usually sold out so she had made sure they were available for a quick delivery. Prior to finding the perfect recliner--she had us try others. We tried a lot of them and the one she knew would work for us is the one we ended up getting. Why? Because she listened to our complaints about the original chairs we purchased. So what is this going to cost us to exchange? Do we have to pay another delivery fee? Well, that was easy it cost us NOTHING! We are exchanging the chairs we have to the chairs that are more comfortable and paying no additional delivery or fees. 5 year warranty: we had it on our older Haverty's furniture and used it but it was a pain to mail in requests. However, we learned they have a new way of turning in claims on damaged furniture that's easier so we got the warranty. This review is long but I had to share. I love the quality of Haverty's furniture and I love our new family room because Chelsey and Shannon helped make that happen! They...

WARNING!!! Do not buy anything from this store!! I purchased a large sideboard recently for my dining room. While the actual piece is beautiful, the service that I received is the worst that I have ever been involved in or have heard of. First off, the delivery crew was supposed to call me en route to my house. It was notated three times on the shipping invoice! (I work third shift, so for a day time delivery, I need a phone call so that I can be awake) No phone call was ever made, but luckily, I woke up to the sound of the door bell. Next, the two individuals who were delivering the piece, were the rudest people that I have ever dealt with! After placement of the sideboard, I told the delivery man that I needed to inspect the piece for damage as told by my salesman. He literally stood in my doorway, told me that I have three days to do that, and slammed the door in my face! As I inspected the furniture after being left in confusion of how someone could be so rude, I noticed a gash in the wood on the top piece, and the felt pads on the bottom were hanging over the edges looking like a 5 year old had installed them. Right away, I called customer service. We scheduled a redelivery of a new piece after I sent them pictures of the damage, yet had to wait another week for that to come. I was specifically told that I would have another delivery team come to my house with the new piece because I did not want the same rude individuals to come back. Fast forward a week.... guess what??!! Again, no phone call for en route, and the SAME crew! After they left, I pulled the wine rack pieces out of the cabinet, and noticed that one of the ends were not secured in place, and had come apart. So guess what.... another call to customer service. I then had to call the warranty company to send out a service man to my house to fix the issue. Another week!! Finally, the technician was supposed to show up at my house today, 4/21/15 between 3-5 pm. At 4:55pm, I made a phone call to customer service inquiring about where the technician was, due to a lack of a phone call or email informing me that he would be running late. The customer service rep called the tech. He told her that due to Atlanta traffic that his gps said that he would be here at 5:40pm. When I asked about rescheduling, I was told that nothing was available for ANOTHER week..... So, knowing that he would be running late, do you not think a phone call to the customer stating that he would be running that late would've been nice? I have things to do other than waiting on these people to show up. These are hours in my life that I could have been doing what needed to be done, instead of sitting at home waiting on someone who obviously doesn't respect the customers that pay his check. It is now 6:05pm, and nobody has yet to show up!! Who knows when they actually will come? Save yourself the hassle......GO SOMEWHERE ELSE WITH YOUR BUSINESS!!!!! I will do everything in my power to deter someone from buying from this company. Customer service is obviously not...

12/31/2020 Update Unfortunately I have to modify my review. I ordered 4 dining room chairs on October 12, 2020. I was told the chairs were backordered but looked like I would receive them the first week of December. I told Kwaku that I needed the chairs before Christmas. (I was hosting my family and had just bought a very nice dining room table). Kwaku called me the first week of December to inform me it looked like the chairs would arrive on December 4th. December 4th came and went. Did not receive a call from Kwaku. I called him the next week for an update and he said it looked like the chairs would arrive to the warehouse on December 18th. I asked him if I would get the chairs before Christmas. He stated he hoped. I started to express my frustration but it was obvious he wanted to get off the phone. Funny how he had plenty of time to talk when convincing me to buy the chairs but now you have very little time to talk. In December 17th I called to check the status. Kwaku was not working so I asked the woman who answered the phone to check the status. She stated it still had December 18 (the next day) for warehouse arrival. I asked if she thought the chairs would actually arrive and she informed me that the manufacturer has had problems getting material so she could not guarantee the chairs would arrive. Why Kwaku did not mention this issue is beyond me. A manufacturer reporting issues getting material is something you inform a customer. So I start a frantic search of looking for dining room chairs a week out from Christmas. December 18 comes and goes. Do you think Kwaku called me to inform me that there was another delay on my order?! No! Wayfair to the rescue! Found really nice chairs on Wayfair and saved $555. Unfortunately was not able to have them assembled until the day after Christmas. Today is December 31st. Have not heard from Kwaku at all. My order still has status of “waiting on product”. Will be calling to cancel order of course. At a minimum, I would expect my sales person to contact me and ask me if I wanted to continue waiting on the product or if he could show me other options. Piss poor customer service. Sales Manager Kwaku Sarpong was very helpful. He was able to pick up on my style and recommend a...