Cinderellas Dresses — Local services in Buford

This is going to be rather lengthy I apologize in advance ...TLDR at bottom.

Where do I start. We walked in one day was told no viewing wedding gowns an appointment is needed and one wasn't available until a few weeks later to accommodate my mom. She lives in SC and it is her wedding not mine I just happen to live somewhat local to the store so offered us to try there for wedding dresses.

So that was news to us BUT no trouble their store their rules so we set appointment are excited a few weeks go by and she comes back down from SC where we arrive on time but I had to pee (no bathroom there so I had to awkwardly ask a neighboring store to use their RR)

I come back and my mom and her friend were talking with one girl but my mom seemed a bit shocked so I look at my mom say What's going on when my mom's friend then goes So she can't look at any dresses and apparently the lady whom is to be assisting her was running late but later found out it didn't seem like she was coming at all by an over heard phone conversation of "So you are coming for the XYZ apt?!??"

The girl decides we can try on non bridal white gowns while we wait so ok ....pick a few out the lady who is to be showing the white dresses does show up...just late (come to find out we could have just tried on the other dresses the first time you only need the apt for THE WHITE DRESSES but she talks to us for a few minutes and runs off the poor girl that has been with us the whole time is holding the whole thing together because at this point she is basically our host now.

The AC was off apparently the whole time and while my mom tried on several dresses another girl is also complaining on what is the point of making an apt if it's not 1 on 1 so it was very busy we didn't receive much attention by the lady who is supposed to be our host just the girl who has been helping ..my mom got so hot she literally decided to just pick a dress and get it in a color that would work (still without trying any WHITE dresses by this point) bc now she is just ready to LEAVE.

The girl checks us out and they tell us the dress should be ready early April.

The dress is finally ready to pick up April 20th (her wedding is the 26th) and remind you she is in SC and I had to actually pick up her dress bc it was a last second oh your dress is finally here. So she won't be able to even try it on to make sure it fits until the 25th when she comes down to pick up her ACTUAL WEDDING DRESS....

Yes that's right my mom lost so much faith in this dress she actually found one she fell in love with and is using as her gown from David's Bridal.

Which BTW was a LOT more expensive than this dress ....

I feel like if the lady who was SUPPOSED to help us was early or even on time treated her like a 1 on 1 like she mattered and showed her gowns the experience could have maybe ended a LOT better in fact both me my mom and my mom's friend agree the ONLY saving grace was REBECCA!!!

Rebecca needs a RAISE because she wasn't even our person just a host type lady and she helped us literally from start to finish the best she could she was the ONLY reason why my mom bought ANYTHING from there....

For it to be as "Nice" as it is it was definitely a big let down for my mom and I was a bit surprised by the lack of attention from the people that were actually to be there for the appointment...I don't even remember her name that's how little she interacted with us...

Long story short you want attention or bridal go elsewhere...

You want to be treated with other people in and to feel like an after thought by who is supposed to make you feel like top priority this is for you...

Nice prom dresses or quinceanera dresses but definitely not a bridal stop

TLDR -

Had to come back for apt to view wedding dresses, person was Late practically ignored us, it was HOT in there and other upset guest, ended up leaving with something but not final gown because the ETA was to unstable. Save time money and efforts and go elsewhere for Bridal. If you go here ask for Rebecca she was the only...

All consultants were rude except for Grecia. I had a bad experience, and I will never shop here again. THE ONLY REASON I BOUGHT A DRESS FROM THIS PLACE IS THAT MY DAUGHTER FELL IN LOVE WITH THE LAST DRESS SHE PUT ON. My daughter didn’t care too much for Norissa or the other young white girl who worked there who was helping her with dresses. Yes, I called you out for only singling my family out for taking pictures when I didn’t know it was your policy not to take pictures. The fact that everyone was taking pictures and you only came to us was unbelievable. The other customers agree that you all singled my family out. They told the staff they were wrong because they were taking pictures, too, and NO ONE said anything to them. I'm ok with your policy and will follow it with no problem, but make sure it’s for every customer and not certain ones you feel you need to single out. My daughter felt very uncomfortable when Norissa and the other young white girl were talking about me when they took her to the dressing area. The fact they felt bold enough to say something about me in front of my daughter blows my mind. Saying stuff like that to my daughter and not me was disrespectful. What your staff should’ve done was address me and not my daughter. My daughter informed me about this after I left the shop because she knew I wouldn’t have bought that dress if she told me what they said. I have read the responses from the owner when a bad review is posted and they only blame the customer. This time it wasn’t the customer it was your rude staff. This is not the only review about your rude staff. Again, thanks, Grecia, for not being rude like the other girls. You made my daughter feel better after she stopped working with the other rude girls. Again, this was my experience. If you’re reading this, hopefully, your experience will be better than mine.

UPDATE: The fact that you cannot comprehend and are just a little slow, I’ll break it down for you. Them talking about me made her uncomfortable. Not them telling her to follow the rules. The fact you said they were teenagers doesn’t mean they have the right to be rude. More or less, it just proves my point they are young people with no work ethic and need to be trained correctly. You also need help in that department, so I see why they are this way. As the owner, you should train them to have people skills and be a positive example instead of justifying their behavior. This is why I support “certain businesses.” We, as black people, don’t know how to run one when it’s flawed or take constructive criticism. As the owner, you should fix the problem to improve your business. Blaming customers shows me you are a black business. I’m black myself, and this type of stuff makes it hard to support BLACKED OWN BUSINESS. It’s sad because you want to support people, but as you can see, you can’t. You blame everyone except yourself and your staff for a customer’s bad experience. This is why a majority of black-owned businesses fail because of owners like you. Many comments talk about how rude and disrespectful you and your staff are. Not every single last one is wrong. If more than five people say the same thing, it’s true. Your response to their negative review is disgusting, despicable, and disgraceful as a business owner. I would be ashamed to respond the way that you did. You show that what they say about black-owned businesses is accurate and that you genuinely don’t know how to run one. We blame everyone else for our businesses' failure but don’t see that we were the problem and reason for failure. Since you are a business owner, correct it instead of blaming others for your bad business practice. And if you need help training your staff, I’m sure the other Cinderella shops would be pleased to assist. Your business will fall and crumble, treating customers...

Quality of dress gives it the 3 stars. I feel very over promised by staff and owner. I viewed a custom detachable train in early August and came back to request it be made late August. I was not allowed to take photo due to it being a custom piece which made it hard to find a matching dress. The owner said she would not make it until I had a dress and had to have it by September 6th - a little over a week to find it in order for her to have the train by March. I found the perfect dress that many agreed matched the train perfect, owner wasn't so sure and kept saying it should be made without the champagne tool piece which I loved. She ended up agreeing and making it as requested. I was promised I could stop by at any point, even without an appointment just to visit the dress and whatnot - that was repeated by the manger many times. Fast forward to 4 days before Christmas when I was dealing with a family emergency. The store called and requested I pick it up before Christmas in 4 days. I told them I was in the hospital and asked if I could after the holidays. They said yes but the store was moving and I’d have to drive AN HOUR AWAY to pick it up - at this point the dress is done 4 months early, after the owner rushed me to pick a dress and bring it to her for her timeline. Come January I tried to call and text many times without answer. Early February I went in to pick it up and was told I couldn’t even see it without an appointment, we’d be at the mall all day so they’d call to let me know if a spot opened or not, never got a call. I kept trying to get ahold of them and kept getting ghosted. Finally in mid March I got an appointment to come in, I paid for a full custom so the clips should have been covered in my cost but the owner was on vacation so I had to paid their alterations lady to add the clips and leave both train and dress - again great quality. She said they’d be done by end of March. I waited until March 5th to reach out. I either got no answer - even to my text or they would answer then stop. Avoiding me. I was nothing but nice and so confused about the lack of communication. Finally late March I started panicking and went to just go show up. The new employee 3 weeks on was unsure on what to do so she FaceTimed the manager who did remember me by name and was very sweet and let the employee know she was in fact to give me the dress and let me try it on. Quality was great but I do feel I was over promised and under communicated with. I ran a dress and tuxedo shop so I understand, prom is busy, but if you made a promise that I wouldn’t need an appointment, then turn me away after you moved an hour away it is something to be reviewed by management. If it was stated up front an appointment is always needed and proper communication was given I would have no frustration as everyone was good to work with. But instead it lead to panic...