Cosmo Prof — Local services in Bullhead City

Rotten customer service by a lady named Courtney. I've never been talked so rudely to in all of my life. Their online inventory doesn't match what's actually in the store and this sales clerk replied "I don't have access to the inventory on my computer so too bad"! I told her it showed online that they have zero shampoos in their store and they had two there. This has been a problem with this store. They are often missing many products and some (not all) of the cashier's like this young woman won't go out of her way to look it up or to help anyone. She also said "BTW, if your Daughter doesn't get this order in soon and I have to wait 20 minutes for it to show up on my end I will close the doors and you won't be getting what she paid for"! Worst customer service ever. What they will do is follow everyone around to accuse them of stealing like the other reviewers have...

The young girl who worked today, first asked me if I was licensed, I have never been asked that as soon as I walked in. The girl employee asked so rudely “ which one of you is licensed ?“ I politely told her I am. she told my 17 child she had to be right next to me so I decided to leave. The employee ran after me and accused me of stealing. Very poor customer service. You just don’t go up to people accusing them of stealing. The employee said the glue on nails are gone. We put the nails back in the second row instead of the first one and explained this to her and she said than you for clarifying. She should have said sorry for accusing you of stealing. This store just lost 200 dollars in sales. I will not be shopping here...

I went with my daughter on 4/19/18. My daughter had to get some stuff for her business. My daughter just moved her and her bank card was not working. So I used my credit card. The girl seemed nice and was telling my daughter she should bank with Wells Fargo that's where she banks. Well on 4/20/18 my bank contacts me to let me know soneone tried to use my credit card at a Wells Fargo and draw out $300 dollars. The transaction was denied but I had to get a bew card issued to me. I told my bank what happened at Cosmo Prof. So at the Bullhead City store they have a crooked person working there. So buyer beware use cash only if you need...