Optimum — Local services in Bullhead City

I have been a Suddenlink/Optimum customer between Bullhead City and Flagstaff, Arizona since 2013. In both locations, customer service was non-existent. Service in Flagstaff (2013 - 2016) was inconsistent and frequently useless.

In Bullhead City (2016 - current), the cable and internet service has been consistently operational in my area. I must have been lucky with this given the number of complaints I hear from fellow peers and coworkers who have not had as much luck. Still, their customer service has been terrible.

Even if I managed to connect with a breathing human being over the phone, I would get the run around about how to troubleshoot my modem. I did inform them that I am a seasoned IT professional and had power cycled my modem numerous time. They would then suggest to schedule a technician appointment which would result in a service charge. I declined and decided to purchase my own DOCSIS 3.0 modem/router combo and return their junk modem they provided. Once installed, I managed to get a support technician on the phone to spend an hour provisioning the channels on my modem. I managed to avoid their scam service charge and resolved the problem with just enough assistance from them to get by.

The previous statements are minor. My biggest headache with Optimum is the frequent increases on my bill over the span of the last 7 years. Never once was I notified ahead of the increased service charges. The only reason I have stuck with Optimum this long is because, up until recently, Optimum has been the better of two evils in this area.

Well, that has changed in my favor. As of November of 2023, there are now better options in my area. With the addition of fiber based services (Optimum is too busy doing damage control to build their own fiber), I can finally cut my services with Optimum and move forward with better service providers, and get this…AT A Cheaper Price!!

Good luck, Optimum. This is my official notice of my intent to not continue paying another dollar for your shady services. As of December of 23, consider my account closed.

(Yes, this will reach the local...

WARNING WARNING WARNING!!!! YOU NEED TO READ THIS BEFORE YOU DECIDE!!!!! I went online and ordered wifi service last week. They said my equipment would show up this week. Someone called me about switching my cellular service over & I told them no, I'm not interested. Now I'm sending my equipment back & reporting them to the attorney generals office & the b.b.b. They've called my phone over 61 times starting every morning, calling every 2 hrs & hanging up! I've called 3 times to ask them to stop & they won't! This has been going on for over a week! I've blocked every # they call from but a new one just gets thru. 1st from NY, then from Texas now Louisiana!!!! If this doesn't stop, I'm going to take them to court & I'm suing them for harassment!!!! I posted this, this morning and I've continued to block their calls. Now they are calling me from New Jersey numbers & when I answer they hang up!!!! I am just giving you fair warning, if you want to do business with these people at some point they ARE going to make you regret that you did. I'm not saying everyone is going to have a bad experience with them, but the ones that do are in for a real ride because there's no such thing as just a little issue with this company! They have high pressure sales associates that are trained NOT to take no for an answer and if no is what you give them, then friends get ready for the frustration!!!! It would be 1 thing if there was someone on the other end of the call when I answer but there isn't it just hangs up! This is what happens when you tell them no! My number is now locked in rotation in their system going thru all their call centers around the country. This could take weeks or months before it ends all because I didn't want their...

I want to address a discrepancy with optimum service, and make note to anyone who decides to go with their service. I was a loyal customer since 2017. As of the last year of service I’ve experienced nothing but problems with my internet service. These issues included internet dropping randomly, multiple times a day. Constant outages in my area. Even upon receiving a new modem, the issues persisted.

The customer service in store I believe is great! The service itself, not so great.

My only issue after the fact of trying to disconnect my service through customer support, instead of listening to the customer and promptly disconnect my service, I had 2 people try to sell me on discounts and higher package deals to keep me a customer.

Also I want to address the supervisor from the customer support line, I understand he was just trying to do his job to keep a customer. I don’t feel it’s right to pry someone on information of where their new service is from and the details behind it.

Finally to inform everyone, it does not matter the day you call and cancel or return their equipment, you will still have a final bill that will generate as of the last day of their billing cycle. I don’t think this is right in any means, especially since I am calling to cancel for service that I’ve been paying for that gets disrupted, and having already turned in all their equipment. Why pay for something I’m not using?

All in all I will be rating their service a 3 star due to my service and outages. As far as they’re in store customer service I will rate them a 4.5...