Ashley Store — Local services in Bullhead City

UPDATE** Almost immediately after I posted this review I received a call from Tony; manager of the Blythe store. What a difference!!!! He asked what the situation was and how he could fix the problem. I explained everything I have been dealing with and he immediately had a solution. Tony was, at all time, professional and courteous. What he promised happed just as he said it would. Tony is a complete asset to the Ashley’s Furniture Store family. Thank you, again, Tony for all your help.

If I could leave ‘0’ stars I would. This store is a joke. They pass the blame by questing “this is all I can do.” Don’t ask for the store manager’s name; they are reluctant to give it and tou never speak to them any way. Now it’s yet another call to the corporate office to start the process all over again. We bought an electric couch and love seat WITH the 5 year insurance coverage through MFS with whom they sponsor. Our couch was damaged in December 2020. It is now April 2021 and the couch is STILL damaged. I just got off the phone with Caitlin, customer service manager at Ashley’s in Bullhead City AZ. She says the 1 inch foam to fix the seat will be shipped mid June! When I asked to speak to the owner (Dobbs family) I was told that the manager Tony from their other store in Blythe #106 said I have to go through MFS; the insurance company. This process will start ALL OVER AGAIN when I was ‘assured’ from Caitlin, the customer service manager, that she herself would have this taken care of. What complete chaos over holes in a couch that I paid EXTRA to have “hassle free” ...

I was looking for a tv stand. The saleslady showed me one I liked and quoted a price of $211 at first I was ok till she told me delivery and set up was another $99. I said no thanks then she said they have free delivery but didn't include set up. Again I said no I don't want the hassle of assembly but she convinced me that the stand would arrive mostly set up and I'd have little to do.

Then she tells me 2 to 6 weeks delivery. In about 2 weeks it arrives in a box and I was left with a complete setup and had been totally misled by the saleslady. I get half way through set up and find they sent the wrong one. She'd quoted me the wrong stand The one I wanted was $100 more. They offered me the one I wanted set up for an extra $70. So the tv stand I was buying should have cost $211 and little set up.

When Ashley finished it's bait and switch it was $281 and an afternoon putting it together.

Had I been given the right price and told the truth about assembly I'd have left and wouldn't be writing this review now.

Also they sent the stand missing parts. I called the warehouse. That lady didn't recognize the part, had to look it up and called back the next day promising to rush them to me. It's been a week still no parts. Since Ashley's taking this back it doesn't matter now but it's another example of how little this...

Yesterday, on October 10th, around 4:30 PM, my wife and I went into Ashley Furniture to purchase a living room set that we could possibly get the same day or the next for my daughter. We were greeted at the door by a sales associate named Ryan. I let him know what we were interested in buying. He quickly informed us that all furniture needed to be ordered and could take anywhere from 2 to 6 weeks. I told him that wouldn't work and that we would just look around.

Not even five minutes later, he approached us and tried to upsell items we weren't even interested in. After ten minutes of his rambling, I let him know again that we were just looking. This seemed to make him angry because, in a loud tone, he said, "I'm just here to help; no need to be combative." This immediately rubbed us the wrong way, and we decided to leave.

On our way out, Ryan said, "I have one living room set you can take," and pointed to an extremely dirty white couch and loveseat. I told him, "No, thank you; it's completely dirty," and he responded, "It's a washable fabric; you can clean it." My wife and I have worked with Ashley in the past and have had great experiences, so this definitely...