Cricket Wireless Authorized Retailer — Local services in Bulverde

I do not understand why crickets leadership cannot set up the ability for employees in thier brick and mortar stores to do something as simple as cancel a phone line when I've already been verified as the account holder for the account in question....this is not a reflection of the employees... this boils down to the fact that that if I wanted to do this over the phone I would just call the 1800 number...I go into the store to ensure that I have the opportunity to ensure my account has the services on it that it is suppose to....

The following has been added after I was made aware that cricket had "responded"to my previous review.......

so my question to the dude that replied to my responce is how are the higher ups at cricket going to solve this issue????? If you think lip service and apologizing is going to smooth this over your dead wrong.... alot of the time i dont have the patience to do with your overseas call center support and need to be able to handle the issue quickly and efficiently hence why I go to the store....so what are you doing to...

The Cricket company is a joke. I leased a phone from their 3rd party leasing company. The rep failed to explain I had 90 days to pay off the phone otherwise you pay double. I cracked the back of my phone it's an s7 and went to see how much the deductible was and it was $250!!! So I wanted to unlock my phone so I could sell it as is and use the money to buy a new phone (saying I just dropped 350 bucks to pay the phone off so I wouldn't be paying double) and crickets unlock policy states you have to have the phone on their network for 6 months. I wasnt aware of this policy the rep also failed to mention that. So you have 3 months to pay for the device but we won't unlock it unless you've had it for six. These folks are just con artists in monkey suits folks. If you want good cellphone service swing by T-Mobile. Their coverage works WAY better out here than...

If I had known how easy and fast it would be to switch, I would have done it long ago. It is so refreshing to work with a company that actually has customer service and values the customer. I went into the Bulverde store and Shane had my two lines moved and tested in no time. I had chatted with customer service online prior and they were great...