Starbucks — Restaurant in Bulverde

I ordered a beverage through the mobile app on my way to the store and arrived about 4 minutes later - - as I have been doing for the last five years. The drive-through was empty except for the car pulling away from the speaker, so we drove up and notified the barista of the mobile order. We were informed that we needed to order 5-10 minutes before arriving to pick up our beverage. We thanked her for the information and pulled forward. After waiting for another 5 minutes (we're up to 10 minutes since I placed the order) the car in front of us received their order and pulled away. Upon pulling up to the window we were told our order wasn't ready and were told to park in the parking lot and wait. (she wasn't nice about it). This is the first time in 5 years this has ever happened. We had already waited for 10 min for a mobile order. I had previously been under the impression that mobile orders were given priority, but perhaps because of COVID that is no longer the case. Regardless, there was no one else at the store, or in line at the drive-through! My husband was not happy. He told her to cancel the order and we left. I paid for the drink on the app and we never received a refund. The girl's name was Stacy or something that sounds similar when garbled through a drive up the speaker. At the very least, I would like a refund. Service has never been steller at this location but I've overlooked it in the past because I order ahead and use the drive-through. Today was over the...

*edit I added a star and I'm updating my review due to the customer service I received from Starbucks corporate office. They reached out to me and apologized for the service I got and also sent me a gift card to come back to Starbucks for a better experience which I'm sure it will be.

Our drinks were missing quite a bit of drink. I thought Starbucks may have started giving you less like so many other companies are doing these days. I watched other drinks coming out and about half the frappuccinos I saw go out were like ours about half were actually full. I went up to the counter to ask for a cup of water and waited several minutes to be acknowledged. Pretty much every employee looked at me standing there and not one could bother to acknowledge me. One young lady was just standing around and looked at me at least three times. It was busy and I understand having to wait a minute or so for someone to help but basic customer service dictates that you tell a customer someone will be with them in just a moment, you don't look at them repeatedly and act like they are not there. The included picture was taken before either of us took a drink as you can see this was definitely a shortchange...

I grew up in the Pacific Northwest, so Starbucks has been a staple of my life for a long time. Until moving here, I had never experienced such inconsistency at a store. Sometimes I go in, my drink is ready within the estimated time, it is accurate, and tastes good. Sometimes I go in, my drink is not ready within the estimated time, it is not accurate, and does not taste good. Most of the time, it's a mix of the two. I see new employees all of the time, like they can't keep a stable staff, which I'm sure has an impact on their quality/efficiency. The employees are often standoffish, won't make eye contact, and seem depressed. I don't know if that's a reflection on management, the type of person who is attracted to a job there, or what. The store is often dirty and has flies flying around. That worries me with how much open food prep happens around the bar. With how expensive Starbucks has gotten, it is frustrating that ordering a drink is like playing a slot machine. Will I "win big" and get the drink I ordered this time? Many times, I'm on the go and don't have time to wait 10 mins for them to fix a drink that was prepared wrong. I hope that they are able to find a better...