Michaels — Local services in Burlington

"Michael's has always been my go-to for store when shopping for decor all year round. The store's atmosphere is welcoming and well-organized, which makes each visit a breeze.

The highlight of my experiences at Michael's is undoubtedly the exceptional customer service. David, in particular, deserves a special mention.He consistently goes out of his way to assist, providing valuable advice that enhances not just my purchases but my overall shopping experience. His dedication to customer satisfaction is truly commendable.

I also want to acknowledge Celine and Mary for their top-notch customer service. Their friendly demeanors, attentiveness, and expertise make every interaction a positive one. They ensure that I leave with exactly what I need, offering recommendations that are always spot on.

This level of service is what keeps me coming back to Michael's. The store offers a fantastic selection of products, but it's the staff, especially David, Celine and Mary who make it stand out. I wholeheartedly recommend Michael's to anyone seeking quality products and knowledgeable, friendly assistance. A big thank you to the team for consistently making shopping such a delightful experience! Burlington, Michaels...

Michael's has really declined at the Burlington location. There are not enough employees to assist you, without taking someone away from the registers.

At this moment, the store has locked their location out of displaying availability of items online. It states that you have to call or visit the store to see if they have something. So, I called them, and they said there were plenty 9f what I needed!! She even told me what aisle to look on. Now that was kind. So I drive 40 minutes to the store. I looked, and I couldn't locate the items. So I waited my turn in line, because there is no one to help a customer in the store ( this has been the case for the past year to year and a half) The girl at the register said she couldn't go help me look, because of the line. I understand that. So she went and got a handheld store inventory computer. It said there were 4 items. She went on to say someone probably bought them all, and the program had not updated. Sure, that "could" be the case, but if they know the inventory counts on the program aren't accurate, why not do a visual check before telling a customer to "come on down, we have plenty"?? Again, I live 40 minutes away....

Troy should be retrained in the art of customer service or find another line of work!

I attempted to complete a return with receipt, on items that were unopened and purchased just yesterday from the Durham location. When he was unable to scan the barcode or read the receipt, he said I had two options... 1 - Accept store credit on a gift card or 2 - Drive back to Durham for a cash refund. Unsatisfied with both options, I asked for a DM’s contact information but he wouldn’t provide it. I was able to get the customer service number from Troy.

After doing Troy’s job for him, by calling customer service, they were able to look up the receipt and provide necessary information for Troy to complete the transaction.

Why did I need to contact Michael’s customer service to get Troy to do his job? Couldn’t he have contacted Michael’s customer service to gain the same information I gained?

Therefore, it is my opinion... Troy should be retrained in the art of customer service or simply be promoted to customer, since he doesn’t have the ambition to complete the minimum requirements of his position!

I will do business at Hobby Lobby in...