Ashley Store — Local services in Burlington

We went to the Ashley Furniture Store at 1439 University Dr in the Burlington/Elon area. We were in the store for over 30 minutes and not one of the sales who all happened to be Caucasian spoke or offered to help us. After several minutes in the store, we even made sure that the sales people saw us and could hear us discussing our intent to purchase furniture and we still we ignored as if we were invisible.

Once we resolved that we were not going to be helped, we bothered a sales person to point us to the manager. "Suzie" was so busy that she didn't even have time to look up and see us standing in front of her. I guess that is how she trained her staff as well. Once her assistant, who was sitting right beside her, said "these people are waiting to speak to you," Suzie then acknowledged us. We shared our experience and she apologized; however, her initial ignorance of us compromised the integrity of her apology. In all fairness, perhaps she was sorry for the lack of service and respect that we experienced.

I probably would not have written this review if I had not watched all of the Caucasian sales people acknowledge the Caucasian customers that came in the store after we did.

I am very disappointed with the mindset of the sales team at this location. We had a much better experience at the Greensboro location a few weeks...

EDIT!!!! READ AT THE END!!! I purchased furniture from the store that was on discount, paid the delivery fee and upon delivery our new furniture was damaged by the movers so I called to see what could be done and they told me they will absolutely do nothing unless I pay for the repairs even though the furniture was in pristine condition when I bought it and I was damaged by their employees after a $140 dollar delivery fee. I would not recommend Ashley furniture to anyone as they don’t stand by their customers if they are in the wrong.

After going to the Burlington store and having sales and workers at the store agree that the furniture was damaged during delivery and is going to be replaced or repaired due to Ashley furniture being at fault. With that said we were told we would receive a call from the store manager on Sunday April 13th and yet here it is Friday April 18th and we have received no calls or communications and you can’t call the store directly. I urge everyone to buy your furniture from a more reputable furniture store as they will do everything the can to avoid taking action when things are done incorrectly on their end, even if you purchase a warranty they will try to find poop holes to...

I just bought enough furniture to do my whole house minus my kids rooms. Susan Miller (my sales lady) was fantastic and handled everything very professional like. I would highly recommend her to anyone looking at furniture and that wants to get the best deal in not only that area but in the state. I live in Zebulon, NC which is about 1 hour 45 min away and they were the best deal that I could find between here and there. Since I was spending so much money I want to be sure that I was taken care of and Susan Miller certainly did just that. I had me and my wife and 4 kids causing a ruckus and she stayed calm and made everything feel very smooth. I will go back and I will only get my furniture from Susan.... It all got delivered last week I think it was and the delivery guys were great and real courteous. They adjusted all the furniture and placed it exactly how my wife wanted it done. I also just received a thankyou card from Susan today in the mail that was hand written and thanking me for my purchase (nice touch by the way). But it is I who should be thanking you. THANKS great job...... I cant wait to...