Porsche Burlington — Local services in Burlington

A great place if you are getting an oil change or something simple. As soon as it gets complicated, the incompetency, arrogance, and unprofessional behavior grows exponentially. I own a 2014 Porsche Panamera, and in the last year it has had three major problems; two that have put the lives my wife and toddler son in danger. The first incident was when all tires locked and the car malfunctioned as my wife was driving our then one year old son home from a friends house. It took Porsche two weeks to figure out what had gone wrong and another ten days to fix it. After voicing my concern, Porsche Cars North America admitted that this was an unknown malfunction in which they never dealt with in the past. The second incident happened in early July, when I pulled out of a shopping center at 30mph and the car began to stall and would not accelerate past 40mph. Again, it took Porsche of Burlington over two weeks to fix. At first, they believed it was "the low pressure pump," and when that didn't work, it was "the high pressure pump." At the end no clear explanation as to why. When I picked up the car and drove off the lot, I noticed a shake at 40mph and again at 70mph. I turned back to the dealership, and I was told by Marcos, the service advisor, that this is the way Prosches are, but if it is necessary he will have a mechanic take drive with me. I accepted, and took a 10 minutes drive with the licensed professional. He went on to support Marcos' theory. Given his level of confidence, I asked if he owns a Porsche; he replied, "no way, can't afford one and if I could I wouldn't cause they break easily." Uncomfortable moment to say the least. Third incident; in late August I got a dashboard warning light indicating that one of my tires is low. I went to the gas station to fill it with air and the gauge indicated that the tire was at 34 psi. I called the service center and I was told by an errogant Marcos that Porsche has two separate tire measurements, and I shouldn't pay attention to the psi but rather fill info which read at 0 and -1 for all the tires. I did not feel comfortable with putting more air in it, so I took it to another mechanic who specializes in tires. With certainty, he explained that the tires have more than enough air in them and refused to put more. He said it was a sensor issue. When I took the car to Porsche of Burlington, Marcos insisted again that the tires need air, I told him explicitly that you can go ahead and put air in, but that you take the responsibility for this. He did and he did. I drove the car home and put it in the garage. The car was not touched until a couple of nights later when my pregnant wife took the car to go to a birthday party and less than ten minutes on the highway the same tire exploded from the side almost causing her to crash. The same warning sign about the tires being too low came on before the tire exploded which indicates an issue with the sensors. I called Porsche road side assistance and it took them over two hours to send a tow truck leaving her on the highway by herself. I asked for a call back from @Porschecarsnorthamerica, and 5 weeks later, still no call. Two days after the car was towed to the dealership, I received an email, not a call, from Marcos that the tire will cost $436.43 to replace. Also, he said that the shake is now worse than before and they will need to road force balance the tires for an additional $520. I replied with a angry, but polite email about the tire being over inflated. Another seven days went by before I received a call from a supervisor yelling at me to make a decision or to return the loaner. Yelling at the top of his lungs, he would not accept my explanation or even allow me to talk. Without any options I was forced to have them change the tire. When I went to pick up my car at 2:30 in the afternoon, I asked to speak to a manger. The service manger on duty picked up the office phone and dailed the extension, and was instructed to tell me that he was at lunch. Again, I asked for a call back, and exactly three weeks later...

Title: A Dream Turned to Frustration: My Experience with the Escalade

When my husband surprised me with what I had always envisioned as my dream "mom car"—a luxurious Escalade 600—I was over the moon. With our eyes set on growing our family through in vitro fertilization, we knew we needed a safe, reliable, and spacious SUV that could accommodate our two older boys and eventually, the two new additions we hope to welcome. The excitement was palpable!

Initially, everything seemed perfect. The car drove beautifully, felt like a fortress on wheels, and was equipped with all the bells and whistles a busy family could want. However, just three months into our ownership and with under 60k miles on the odometer, disaster struck. One moment I was cruising, and the next, I found myself alongside the road with the engine blown. As a 40-year-old mother, stranded with my children in the backseat, I was hit with a wave of fear and anger. How could this happen?

In a frantic bid for assistance, I reached out to Haider, the General Manager at Porsche Burlington in Massachusetts. It was my last hope for accountability and support. However, his response was beyond disappointing. Rather than taking ownership of the situation or offering any form of help, he casually dismissed my plight, suggesting I call back when I wasn't upset. After investing so much money into a luxury vehicle, to be treated as if my concerns were insignificant was infuriating.

This Escalade, which had promised safety and reliability, quickly became a source of anxiety and frustration. With the realization that my "dream car" was nothing more than a costly mistake, my heart sank. I now found myself not only with an unreliable vehicle, but also a damaged sense of security for my family's future. I can't really expect my car to see 60,000k miles at this rate, and the thought of navigating this without a dependable mode of transportation filled me with dread.

Haider's indifference and the overall experience led me to believe that other families may also fall victim to faulty vehicles sold at exorbitant prices by dealers who prioritize profit over customer care. My unfortunate scenario has sparked a commitment in me to speak out, warn others, and potentially seek allies in a consumer revolt against such practices.

In conclusion, while I once felt like a proud mom cruising in my dream car, I now view my experience as a cautionary tale. It's essential for prospective buyers to do diligent research before making such significant purchases, especially from dealerships that seem to disregard customer satisfaction. I hope that sharing my story helps others avoid the frustrations I've faced and prompts them to hold sellers/or themselves accountable for the vehicles they...

I recently had the unfortunate experience of dealing with Porsche of Burlington, and I must say, it was beyond disappointing. My Cayenne Turbo has been in their possession for about a month now, and throughout this time, I have received zero updates on its status. To add insult to injury, despite their apparent inability to provide any sort of timeline or progress report, they have continuously denied my requests for a loaner vehicle.

Their excuse? They claim they need approval from corporate for a loaner vehicle, yet they've failed to even initiate this process or provide any reasonable explanation for the delay. It's as if they're content with leaving me stranded without transportation while my vehicle sits in their shop collecting dust.

Long story short, the car was involved in a minor accident due to a failure with the brakes. They did not engage upon stepping on the brake pedal. Luckily, this happened in a parking lot where we were not driving at a high speed. After calling in today and speaking to the manager hoping for an update, I was told that his team was still trying to deduce whether or not the brake failure happened before or after the accident. What a slap in the face. You would hope that after having the car for a month they would have at least attempted to diagnose the issue.

Initially the vehicle had been towed to a different dealership. When we had the vehicle transported to Porsche of Burlington- where servicing the vehicle would be more convenient- they had the audacity to question why I even brought it to them in the first place. Talk about unprofessionalism at its finest.

Throughout this entire ordeal, I've felt disrespected, disregarded, and utterly frustrated. It's been a month of being strung along with empty promises and ignored requests. Despite providing all the necessary paperwork and reports they requested, they've chosen to ignore my pleas for assistance.

Save yourself the headache and avoid Porsche of Burlington at all costs. Their lack of communication, incompetence, and disrespect towards their customers is unacceptable. It's clear that they prioritize their own convenience over providing satisfactory service to...