A1A Beach Rentals & Outdoor Center — Local services in Cape Canaveral

A1A Beach rentals has deceptive wording on their website. The website contains the following wording: “Sunseeker Resort Combo Includes: -Two Full length adjustable chaise loungers -One 7.5′ Sunbrella resort umbrella, installed. -All labor for set-up and take down daily $45/day 15% Gratuity Added to all Full Setups. Please call before booking to be sure that we can service your resort.”

I emailed them the week before our trip was scheduled, and was told that they delivered to our address. I then called two days later in order to make a reservation. I explained to the lady that answered the phone where we were staying, and told her that I wanted the resort combo. She gave me a rate for three days of a little over $100. I gave her my credit card and the deal was done. I then realized that I was not charged enough, and figured that I was charged for the lesser package which only included delivery. I called back and she said that she had indeed only charged me for the lesser package that included delivery but not set up and take down. She then added the extra charge to my credit card. On the day of delivery, they did not arrive until after 11 o’clock in the morning. It was a gentleman who had two chairs and an umbrella on a beach cart. He told me that it was not his job to set up the umbrella on the beach, that he only delivered. I called the telephone number for A1A Beach rentals, and they proceeded to tell me that they had made it clear on the phone that I would not get set up and take down services because of where I was staying. This is simply not the case. They never told me that. If that were the case, why would they charge my credit card the extra fee for the extra service?

I refused the chairs and umbrella on the cart, and requested a refund. An hour or so later, I checked my messages, and had a text message from A1A Beach rentals with a copy of a refund receipt for the original hundred dollars. When I called to request a refund of the secondary charge, I was told that it had already been refunded and that the photo of the receipt must not have come through. A few minutes after our phone call ended, I received a text message with a photo of the second refund receipt. The timestamp on the second receipt proved that the receipt was generated after the time of our phone call, even though I was told that the refund has already been done.

I was not happy with the service nor the attitude of this company, and I would never seek to do business...

I rented a bike on a Sunday around 2pm. About an hour later, we were approached by a Brevard County Deputy Sheriff. He asked us where we got the bike and how long we had it. We explained that we had just rented the bike less than two hours ago from A1A Beach Rentals. He said that our bike was reported stolen by the shop and that they were on their way to pick it up. We told him that there had to have been some mistake because we had just paid for the bike less than two hours ago. The Sheriff said that the family next to us had rented a bike from the same shop, and it had been stolen three weeks prior to this day. They said it was bike #21 that was stolen from them and they were charged $250 for it. My bike had a #21 on it as well. When the rental shop driver arrived, he read the serial number to verify that it was NOT the same bike that was stolen. The employee finally said that he remembered us, and that this was all a mistake. He also said that they purchased a new bike to restock the inventory for the #21 bike, which was never mentioned to the family when they called the shop to verify the bike number that was stolen. We immediately returned the bike and went home. I then received a text from an employee saying that they were sorry and that they instructed the family to not call the police and to wait for the driver to arrive to verify the serial numbers (the employee said "my driver" so at the time, I assumed it was the owner). Two days later, I had a meeting with Brevard County Sheriff Lieutenant Confreda to explain the situation I encountered with the deputies. He reviewed the report, and informed me that it was actually the bike shop that called the police. So the employee that reached out to me LIED to me and blamed it on the family that had their bike stolen. One suggestion I have for this shop is to record what bike numbers are out being rented by guests so situations like this do not get out of hand with police. We were so embarrassed because we were surrounded by officers and treated like criminals. Our beach...

I lost my paddle in the ocean and went there to buy another plus a leash but had to leave 24 hours later and did not have a chance to use either. These jerks would only accept return on the leash ($13)and not the paddle ($100+) even though it clearly had never been used. No return policy was posted. They said they would give me a 6 month credit on the paddle...lot of good that would have done since I live in Seattle! Do business with these guys at your own risk! I come from the land where the customer rules (Nordstrom, Amazon, Starbucks) Clearly this kind of bad customer service means they won’t be around long. Typical tourist trap! I’ve included both receipts.

4/30/2018 1:17 pm Response to owner: You apparently did not read my review very closely. I DID NOT use the paddle and stated as such both above and to the clerk when I tried to return it (I lost my original leash and paddle went with it...duh). I could not use the paddle because I ran out of time but am insulted of your accusation of fraudulent intentions. Furthermore how do you explain the fact that you accepted the leash return (also unused) but not the paddle? See the pictures of the receipts attached. You messed with wrong guy!

I’m also reporting your business to the BBB of Cocoa Beach. Furthermore your Yelp review is also annotated.

PS...for any of you interested. I looked up the Carlisle Double Ended two part paddle I bought...Amazon has it for $28. If you have the time you can avoid their obscene 3x markup and get it delivered to your hotel in 24-48 hours. What else are they marking up like...