Security is on a power trip. the older security dude with short white hair and glasses decided my 16 year old sister and i were doing something wrong by sitting under the stairs at 4 am as to not wake up our parents. since then, which was our 2nd or third day here, he was targeting us and even told us he was watching us on cameras. fast forward a few days later and he comes out to tell some 8 and 10 year olds they aren’t allowed to throw a foam football in the pool. the kids rightfully asked where in the rules it says no footballs or balls or toys (it doesn’t) and he says “i’ll make sure it gets put up there.” the parent was a little angry so i said to her “rule number 15, no ones allowed to have fun on camera!!” and he lost his mind. literally called the cops because i wouldn’t tell him what room i was in (he said he was watching me on the cameras, which is discomforting enough, and i did nothing wrong, why do i need to disclose this information? he saw my room key and wrist band so he knew i was a resident) and he ended up lying to the police and told them i was smoking in the stairwell and he saw huge vape clouds in the stairwell days prior. he runs back the footage after lying to the police and all he has to say is “oh well maybe i jumped the gun on them smoking in the stairwell” …. no apology, no accountability, nothing. he stalked me all week then lied to the police, all because i sat under the stairs at 4 am and politely left when he was pretty much yelling at me for...
Read moreUsed Hilton Vacation points to stay here. The Good? Terrific view, watch space launches. Bar/restaurant on site, though not part of Building, offers great deals. Highlight was the hot tub. Jets are so strong you feel like you're riding in a jalopy on a bumpy road. "I LIKED IT!" Not so good. This building architecture is right out of the 50's, with the pains of that time showing it's age. This this is a time share condo. Demand 10AM checkout, no exceptions. Which gives the staff 6 hours to clean the rooms. Since they do not have the cleaning staff to enter all the checkouts at 10 AM, I was surprised at this as well as the curt managers' insistence of no exceptions what-so-ever.|Finally the bad. Staff are mediocre at best. They expect guests to come to the lobby for items like clean bedding, paper towels, TP, etc. instead of bringing items to your room. Also they demand, on penalty of losing your deposit, that you fill and run the dishwasher for them, as well as remove the bedding from the beds, take out the trash, etc.|On leaving, I felt more like the cleaning staff than a guest. Having timeshare points, I have never been treated in this manner by any other timeshare I've used points for. Will I stay there again, absolutely not, due to the general...
Read moreWe are owners new and recent. We decided we wanted to stay in the area and check out and use our facilities. The staff was very pleasant and helpful for checking in for the day. We used a boogie board rental, the restaurant, the bar, pool and beach. Everything was exceptional! Pool was like bathwater and super clean. Beach was gorgeous. Bar made scrumptious drinks and food was delicious. What I would like to see updated is the changing rooms for the pool. If you are a day guest, the changing/bathroom door opens right up to the public walking in and out of the pool area and there is no privacy for changing and showering. Everyone can see right in. A bit embarrassing. At one point I had a man just staring over the head of a woman walking in. So not cool. I suppose if you are staying there and changing in your room its one thing but for day guests its a bit non user friendly.
Cleanliness was great though and I went back the next day to use it again as I had such a great time. They are in the middle of doing some major remodeling and the resort was closing the week after us. So I believe it looked like the Lobby was being redone as well as something on the 4th floor. Anyway great...
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