Metro by T-Mobile — Local services in Capitola

So I went there to assist my mom in getting a phone. Not only did they go above and beyond to gain her as a client, they also helped with the transition in contacting the correct personnel at the other carrier, who she was leaving due to bad service, to help get the codes she needed for transfer. Many companies these days aren't taking those extra steps, yet Metro employees did today. Great job! I know it can be challenging to work with some clients who may not be so tec savvy but they did it with grace and patience. I know my mother, as a senior felt supported and like I steered her into a...

I got a new phone through the smart pay system and have not been able to get ahold of the smart pay company. When I called the store they told me the same number I have called multiple times. They said they would call and place me on hold. When what they really did was just hang up on me and not be helpful with the issue in any fashion. The lady who was working got my name and email wrong and did not fix it and I can not access my account anymore. Thanks...

This location has been closed the last two times I've gone on the internet says they're open but absolutely nobody in there looks like the whole entire Mall shut down it would be nice if they could post what was going on very inconvenient only other store is in midtown Santa...