QDOBA Mexican Eats — Restaurant in Carson City

I have eaten here three times, and had horrible stomach issues afterwards. I have stomach issues occasionally, so the first time, I thought it was maybe the spice level. The second time, my co-worker also had stomach issues within a couple hours after we ate. The third time, I just got a cheese quesadilla because I had limited time to go elsewhere on my lunch break. The flavors of the food are great, and I have coworkers who have never had an issue. I suspect that the issue lies in either not keeping the food at the correct temperature for holding or improper hygiene practices. I have had a few bites here and there of co-workers' food without any issue since the last time I went there, however, I will not be returning. The service was subpar all three times. I do try to be understanding when it comes to customer service sector jobs. While I don't expect over the top enthusiasm, I do feel that friendliness and willingness to answer questions go a long way. I find even the most basic customer service lacking here.

Update: I've changed my review from 3 stars to 4. Over the last month or so, my team and I have ordered food often and haven't had further stomach issues from it (which makes me lean towards my initial thoughts of sanitation or temps being the issue). Whatever changes they have made are working. The only reason I am not giving 5 stars is because my order is frequently incorrect and there is not enough customization...

1 star is being generous! We ordered delivery. The food shows up and there's NO protein in the bowls. The rice and beans are so cold they are stiff and lumped together. There was no cutlery (even though I asked for it and it's even on the order slips attached to the items). I called after I placed my order and asked to have pickled jalapeños on the side since there was nowhere to add any special instructions. There was fresh jalapeños in my order, but not pickled ones. I ordered a queso on the side that cost almost $5 and it is the smallest cup. I just spent about $46 on this order and can't even enjoy it. Called to get a refund and the "manager on duty" claims not to know how to issue a refund. She also claimed to have "given us what they could, but they ran out of steak" when there is NO steak in the bowls. My phone number is attached to this order and I could've been contacted to be asked about it and instead it was just sent like it was correct. Again, I had called after I placed my order even and it was never mentioned. Now, not only do I not have the correct order, I have no more money to get something else in it's place. I hope they get it together, for their sake. Zero stars, do...

I had the worst experience I've ever had in a Qudoba. My family and I will most likely not return to this location. They decided to have the most unpleasant woman work at the beginning of the line. Now, this is your first expression. She's an older woman with blonde, white hair, and a scowl look on her face. She acted irrated, and when asked a question about the queso (weather it had gluten), she barks at me all the while I'd have to look at the website. ALL THE WHILE ALMOST SPILLING THE QUESO ALL OVER MY SALAD.. I replied, "Shouldn't you know what you are serving or have a nutritional list present for you to see. Any who I decide to not have the queso;and thankfully, she listened, unlike she did for my two previous burritos she made for my other family members. Her idea of light rice and beans is a heaping mess, and when you say light queso, she will dump a full ladle no matter. All in all, I hope she cheers up and has a better day. It seemed like she wasn't in the best place, and maybe working at a fast pace isn't for her anymore. For me, I will not be trying my luck to have a good experience to pay for a 15...