Unleashed, The Dog & Cat Store Crescent Commons — Local services in Cary

Review of Unleashed Pet Store, the associates and their recommended dog food, Acana, for dogs with stomachs causing extremely need breath.

Review: I was in the shopping center running errands and happened to see Unleashed, a pet store. Sure, I had seen this store before, but had paid it no attention. It look like an upscale, expensive pet store & I tend to go to the larger pet stores like PetSmart or Petco. I will say this....have I been missing out! I was late to the Unleashed party!

You see, my dog has horrible doggy halitosis. I asked my vet about it multiple times but none of the solutions she suggested worked very well, including sedated dental cleanings. I hate to put my baby thru that process over and over, so I wanted to find other solutions. If searched online, asked people what they used and all. So by chance one day, I walked into Unleashed, of Cary, and was immediately pleasantly greeted by one of their sales associates. I asked him "do you guys sell anything that can help chronic dog breath for a dog with a very sensitive stomach?" He said "sure ...I doubt it's your dog's teeth causing the issues because of what you're telling me with the very cleanings and what not. Since your feeding her ACME XYZ, which is a decent food, but you can do something better. I tend to think it may be your dog's diet causing the laptops issue."

At his point he started to walk me all over the store (I'm disabled but young) and he was pointing out several different dog foods that he thought would stabilize her stomach and then in turn make her breath better then it was currently. He's tell me the difference between each formulation and have his suggestions.

Now I won't lie to you, the dog food here suggested was more expensive than her current brand. When I mentioned that to the sales associate, he laughed and said yes I can imagine bc a lot of people say that same thing,

But what he did next, really made me want to support the business, if the products worked out like he said they would. I watched him grab a paper grocery bag, and proceeded to go from shelf to shelf, behind the counter, filling the paper bag with SEVERAL large sample bags of all of the dog foods that he showed me and then he threw in some doggie treats as a bonus cherry on top.

Now, these samples are not small samples for one meal. We are talking about sample bags hat are probably a week's worth of food for my pet. And he gave me at least six or seven dog food samples of different types and a few different samples of doggie treats.

I am so pleased to say that, thanks to him, I have my dog on a new diet with a food he suggested by the name of Acana, and she loves it. She's a picky ester with a sensitive stomach so I didn't know if it would work for her. But she adjusted so well to it that she can't wait for next times now. Plus, she's more fit AND her doggy breath is a thing of the past, virtually nonexistent.

I only wish I could remember his name so I could put it in this review and call his manager at the store so that he gets his proper recognition for a job well done. If you remember me young man, know that my family and I truly thank you and Unleashed for helping me figure out a problem that I couldn't even be figured out by my licensed veterinarian. That speaks volumes about your knowledge of pets!

Folks, sometimes it takes making a stop at a place you never considered going in to just find that answer that you were looking for. Be open minded and give Unleashed a shot at making you and your it healthier and happier! You won't regret it and your pets will thank you for it with as many licks as you can take!!

Bravo Unleashed*, my doggie, family and I thank you!

If you liked this review, feel free to follow me for many others! We are customers helping each other and it's a wonderful gift to give each other. Thanks for reading my review!

*Next time I go, to the store, I'll take pics and a post them...

I always have a great experience at Unleashed in Cary! Today my dog and I had a great time shopping and chatting with the friendly employees who are always willing to help. I have never had a question left unanswered, or not been offered any assistance while in this store. I write this review today, as prior to heading to Unleashed, I stopped at nearby Phydeaux to give their Cary location a chance after a very poor customer service experience at their Raleigh location. Once again, Phydeaux left me feeling completely ignored as a customer, not even being able to acknowledge me entering the store while staring right at me. My dog and I left without making any purchases and headed straight down the road to Unleashed. Unleashed is where I will continue to shop when around Cary! Unleashed hires incredibly warm and friendly employees who are always eager to answer questions, suggest new products, give honest feedback when comparing products, and speak to you as they would anyone else in their life, not just a stranger walking into the store. They are all incredibly kind and I have always had fantastic experiences shopping at...

We have loved this place for years! Being a devoted local dog rescuer of 15 yrs and fostering dozens of dogs we needed a less expensive but high quality dry dog food for our foster fail rescues, due to experiencing a major hardship over the last 2 years. I just cannot give enough praise for employee MARY WEST... she's so very understanding and passionate about dogs and their dietary needs. She searched all through the store to find discounts, things on sales, coupons overstocks, things like that on our last 2 trips to the store, just to make sure we could afford to continue to feed our 3 rescue pups affordable quality food. In a world obsessed with greed and making money, you will. very rarely find an employee that dedicated, non-judgmental and compassionate! The way that Mary took time out of her own day, all on her own initiative, to go through numerous brands to find us something that would fit our budget is remarkable to me. Mary is adorable, dedicated, sweet, kind and truly KNOWS HER STUFF! THANK YOU UNLEASHED, FOR HIRING THE BEST EMPLOYEE EVER! We'll see y'all again...