Sommers Jewelers — Local services in Casa Grande

Have been going to Sommers for several years and have been very happy. Justin knows his stuff and is very knowledgeable and skilled. However having a ring appraised was an entirely different experience. I called before taking it in and asked if we needed an appointment and was told "no, but you will have to leave it for a COUPLE of days" Not a problem, took it in Friday morning, called Monday afternoon and asked if it was done, Justin said the appraisal was done but it needed to be typed, might be ready later that day. Called Tuesday afternoon, again, no but maybe later in the day. Didn't contact at all on Wednesday.Thursday morning my husband said "Well Justin is done appraising the ring, so you should be able to pick the ring up today and pick up the appraisal later when its been typed" Called and said that I realized that the typed appraisal was not ready but I would like to pick up the ring since they were done with it. I was told sure. When I got there a woman came out and asked if she could help me I told her that I was there to pick up my sapphire ring, she went into a tyraid and started yelling at me saying It's ready because some people just can't wait so we had to move you ahead of others. " She had typed up the appraisal. So what is that about? Did they need to hold my jewelry hostage? Is there a reason that I can't pick up my ring and come back for the appraisal when it is done? She was probably the rudest, nastiest individual I have ever had to deal with. We will not be back. Unfortunately Justin's skill and expertise is not enough to make up for taking the chance of ever having to interact with that horrible...

I am extremely disappointed in the attempt to receive service from Sommers. I called and asked if they offered same-day service for sizing a ring. The lady that I was toalking to said yes but with extra fee. The initial quote was 50.00 with 1 week wait, and 75.00 same day. I asked if there was enough time to size it that day adn she replied yes. I told her my wife could be there in an hour and she agreed.

When my wife arrived the woman behind the counter was extremely rude and casually rolling her eyes towards a friend of hers that she was talking to in the store, when my wife told her of my conversation with her about sizing and price she replied "thats not what i said and not how it works"

now its 150.00 to size, "Your husband didnt get it right"

My wife replied "why are you treating me so rudely?' I believe i will take my busieness somewhere else.

She replied "MMMMKK have a nice day"

RUDE AND BAIT AND SWITCH...

My first and last time patronizing this business! I needed a new watch band installed on my watch. I supplied the band and all they had to do was supply the 2 pins and attach the band (a 5 minute job) They charged me $25! The woman claimed the pins were $5 each and $15 for labor! Amazon sells boxes of 360 assorted size watch pins for $6.99! ( Also comes with the tool) This is a very simple, easy job that I have done many times myself over my lifetime. I should have asked how much they would charge for this service before having it done but I never would have thought they would rip me off like that! $5 EACH for 2 pins that cost pennies!!! I gladly would have paid the labor charge just for the convenience of not having to do it myself. They obviously don't care about acquiring a new customer through good will and fair pricing! I would not recommend this...