Rocket Fizz Castle Rock — Local services in Castle Rock

Updated Review: I gave rocket fizz another try and when I tell you I never wanted to go back, I didn't. But I walk in and this amazing beautiful soul named Danny is just a light in the universe! He is so sweet and amazing and helpful. he wants to be there making people's lives better even if it's only with candy. He is knowledgeable, friendly and just a rockstar. He made the experience go from horrible to something that makes someone go, wow. lifes hard for everyone and candy can't change that, but it can make someone's bad day or week become a bit brighter and that's what Danny and Patrick(owner) did. I had been missing home like crazy, told Danny about this candy from back in the day and he worked magic with the owner and brought in not 1 but probably 50 of what I had been missing. (you cant get them anywhere but near the canada/ny border) A small genuine act of kindness has brought such a smile to my face. If you havent visited yet or was leary because of a previous negative review, don't be. Go in, laugh at the gag items, smile at the walls, enjoy a cold delicious beverage and grab your childhood memories.

Thanks Danny and Patrick you got a...

I don’t usually write reviews, but I had to take a moment to shout out the incredible service I received from Nate. From the second I walked in, he made the experience unforgettable. Not only was he super friendly and knowledgeable about literally every candy and soda in the store, but he also had the best energy, like the kind that instantly lifts your mood! You could tell he genuinely cared that I had a great time in the store and made the whole vibe feel warm and welcoming.

I’ve been to a few Rocket Fizz locations, but I’ve never had service quite like this. Nate’s the kind of person who turns a quick candy run into an actual experience, one that made me smile for the rest of the day. He’s truly the reason I’ll be coming back, and I can only hope I run into someone even half as kind and helpful as he was.

Give that man a...

My daughter spent $16 on an extendable sword that didn’t work. We went to take it back and the guy says no refunds, having to flip up the register’s screen to reveal a sign that was otherwise obscured. When I pointed out they sold a faulty product he immediately got defensive claiming it’s not their fault, however it is if they’re selling broken/faulty products; and proceeded to tell me if I wanted to argue I could leave, as though I was out of line for expecting something we spent money on to work, or expecting a merchant to be responsible. The rate at which he escalated to telling me to leave when I was not raising my voice or displaying any anger is striking. If you’re not going to take returns, don’t sell faulty products. And train your employees not to take a customer’s dissatisfaction over getting ripped off as a...