La-Z-Boy Cedar Park — Local services in Cedar Park

Just save yourself the trouble and purchase from another brand. We had no issues with the sales team at this store, but the overall customer service is terrible. Our couch broke within the first week that it was delivered. We have been trying to get it fixed since December and every time we call customer service to use the warranty it is always the same story. A tech can't come out for 10 weeks. We had a tech come out to fix the motor on our couch and it took 10 weeks for him to come out. Once he got here, he looked at the couch for 5 minutes and said that he would need to order a part. A week later the part comes in, but La-Z-Boy says their tech can't come back out for another 10 weeks. To top it all off the warranty customer service reps are just rude. It is crazy to spend this amount money for something and be treated like this.

At the end of the day, you can still sit on the couch but can't use the reclining feature you spent so much money on. Lessons learned from our experience, just buy somewhere else.

David Please feel free to call.

That is not correct. The repair is not completed. The part is at your warehouse and the service tech can't come out until March...

Believe the reviews that say your furniture will take a long time to arrive. I accompanied my 84-year-old sister-in-law to the Cedar Park store on May 18. She selected two made-to-order recliners and Tracy told us that the wait time would most likely be 6-8 weeks. I mentioned that I had read in reviews that the wait times were excessive. He assured me that was not the case so my sister-in-law signed a contract which said the wait time could be 8-20 weeks. I should have believed that!

After 8 weeks, no recliners. I called the store and left a message with a salesperson asking Tracy to call me and let me know about the order's status. No response. I called again a week later and left another message for Tracy. No response.

It is now 11 weeks out. I received an email - not a call - from Tracy saying that we now have an ETA of mid-September due to fabric shortage. That will be around 17 weeks from our order date.

I understand that there have been supply issues with goods. My husband and I ordered furniture from a local store near the end of the pandemic. They were up front and honest about the delivery date.

I am wondering if Tracy was...

I purchased my La-Z-Boy recliner and included the extended warranty when I purchased it. I have issues with the recliner, losing its color and sent pictures to the extended warranty guardian only to receive a letter stating that it was denied. I would say today buyers we were. I attach the email set to me.

Ticket #: 9103672 Item: TALLADEGA POWER MASSAGE HEAT Damage: Discoloration

Dear Valued Customer, Guardian Protection Products has carefully reviewed your claim.

The specific damage is not covered under your Guardian Protection Products plan Terms and Conditions. Your Protection plan does not cover color loss, fading or discoloration. "Ticket #: 9103672 Item: TALLADEGA POWER MASSAGE HEAT Damage: Loss of Foam

Dear Valued Customer, Guardian Protection Products has carefully reviewed your claim.

The specific damage is not covered under your Guardian Protection Products plan Terms and Conditions. Your Protection plan does not cover loss of...