Tillys — Local services in Cedar Park

*Cedar Park location Manager ** The manager at this store had the worst attitude and was very unprofessional so much so that it took me to file a corporate complaint and write a review which I never do.. Today my daughter called me ( who mind you is in this store every week) and told me that they wouldn’t let her return shoes that she bought YESTERDAY because they look dirty. Which they really didn’t, but here the thing she asked the sales associate for 6.5 shoe but they gave her the DISPLAY 6.5 MEN’S white Vans instead. She went back today, literally the next day to exchange. They wouldn’t let her because they told her they had been worn. Which of course they had not. This is less than 24hrs of them giving her the wrong shoes. I show up thinking their a big misunderstanding, because my daughter said she couldn’t speak to a manager and was told she just needed to call CS. I then speak to a manager who I can tell has a bad attitude from the start. I explain the situation all over again. Then she the manager try’s telling me it could of been very possible my daughter were a shoe that was way too big for her in less than 24 hrs and brought back. I’m in actually in disbelief in what she is saying. This store sold her the wrong gender shoe and then want to accuse her of wearing the shoe. Oh and it was a display shoe too..Wow! So then she gives me this long spill how the only person who knows what the shoe looked like the day before was the person who sold it so I asked my daughter to check the name on receipt to see who sold the shoe, I told her the girls name on the receipt so we can ask. She also says since this was a display shoe they should of given her a discount etc.. I told her that didn’t happened either which makes no sense why she said that if no discount was given. 😓 Anyway the manager says the person is not there and I asked ok can we comeback tomorrow or sometime to verify with her etc.. so my daughter can get her refund. Then out of no where this manager raises her voice and starts saying out loud “I am not going to give you a 16 yr old schedule! In my head I’m thinking first off I didn’t ask her schedule nor did I know she was 16. I wouldn’t care if she was 50. I again reminded her of what she herself said about asking the person etc. So then my daughter chimes in and says quietly that the girl was not the girl who checked her out but who helped her on the floor and the guy that was actually in the store at that moment working was the one who checked her out and saw the shoes etc, so I say “great can you please go ask him?” Me thinking finally this will get resolved. Not a chance. This manager looks at me straight in the face and flat out says ”Nope, She says I will speak to him in my own time.” I’m in disbelief at this point. I said “you are being very unprofessional and you’re the manager here” I asked her for corporate # and she told me “to google it” and I asked her for her name and she again said “no.” She just kept raising her voice going back to the same old comment about feeling uncomfortable that I wanted a 16 year old schedule . 🙄 This Karen of a manager only didn’t want to give her name because she knew she was in the wrong. Mind you this lady kept telling us the only way she can determine what the shoes looked like the day before was by asking the person who sold them to her but when we wanted to asked she got really defensive. I know my attitude was Cordell but very annoyed by her. I did tell her she knew what she was doing was wrong. Since she didn’t give me her name the only way I can describe her is mid 20’s maybe even in her 30’s, light eyes and she has dirty blonde, maybe even reddish French braided hair and extremely unprofessional. I made a complaint with corporate and they were very apologetic and have no problem returning the shoes. What this manager did was not okay and I hope her employees realize that too. Sorry for the long post. I am...

Dear Tillys Customer Service,

I am a regular shopper at Tillys, spending at least $400 every 2 to 3 months on my son's clothing. Unfortunately, I have consistently experienced poor customer service at the Cedar Park location, particularly regarding their return policy.

Recently, I attempted to return two items purchased on April 26th. On May 29th, I spoke with Karmen, who claimed to be the manager. She refused to process the return, citing that it was over three days past the purchase date. When I asked to speak with the store manager, she informed me that the manager was out of the country and suggested I call customer service, which I had already tried to no avail due to a busy phone line.

I left the store feeling disappointed and mistrusted, despite being a loyal customer. I then called the Austin location, where they agreed to honor the return as the tags were still attached and I had proof of purchase. This positive experience at the Austin location contrasts sharply with the Cedar Park store.

Karmen exemplifies a "manager" who fails to provide great customer service or act in the store's best interest. Having worked in retail for many years, I know it is possible to honor requests for our clients, even if it's only by offering store credit.

Due to the repeated negative experiences at Cedar Park, I will no longer shop there. Instead, I will continue to patronize the Austin location, where I feel valued...

I bought a pair of shoes in the Houston area with no tags. Two days later I changed my mind on them and went to return in the Cedar Park area. The manager there was SO RUDE. She was taller with short blonde hair and looked to be in her 20s. She asked for my reason of return and I said changed my mind and inspected the shoes like I’d worn them before when I hadn’t. She then proceeded to tell me she can’t do the return because I didn’t have tags on it. When I stated that’s how I bought the shoes she just kept repeating their policy. My mom was with me and asked if that’s the policy why didn’t the employee state that it’s a final sale? Or why didn’t the receipt say it would be a final sale without tags on it? She then said “That’s their location I’m only worried about my store”. She did not even offer me a store credit or choices for the return. She basically just said I’m out $40 too bad so sad. We asked for her name and she refused to give it to us. We left and come to find out other reviews have claimed the same from this manager at the CEDAR PARK location. We called corporate and they apologized and they are sending an email to me saying we can get the refund no problem. The guy on the line for corporate was so nice and extremely helpful! If you decide to shop at Tilly’s do not go to the Cedar Park location if you want good...