The Inverness Denver, a Hilton Golf & Spa Resort — Hotel in Centennial

Do NOT Choose The Inverness - Marriott nearby is the better choice

The Hotel Itself: We received multiple complaints about how gross their rooms were, including our own wedding "suite" (see picture below of the wallpaper falling off). If you have a west facing suite like ours, your view isn't of the mountains but of the large blue IKEA building. The 5th floor (the top floor) was extremely hot during our stay and felt as if there was no AC on. There were moths in a number of our guests' rooms and the wait times for elevators was LONG and they are VERY old and slow.

Our experience: We chose the Inverness for our own wedding night and for our guests traveling in for our wedding Memorial Day Weekend. To start, the room block rates provided to our guests by the Inverness were higher than the rates guests could find online themselves - which caused frustration & confusion with our guests.

One of the reasons we chose the Hilton Inverness was due to the hotel shuttles they'd provide to & from wedding venue if we reached a minimum reservation of 35 rooms/nights. However, once the final guest count for 91 rooms was submitted (at above market rate) they did not provide enough shuttles to accommodate leaving us to procure a 3rd shuttle last minute (for additional cost). They higher room charges for nearly double the room commitment should have easily covered this and the Hilton should have planned for, provided and covered the add'l transportation in accordance to our hotel guest count. We shouldn't have had to accrue the extra costs nor the subsequent stress.

When evaluating whether to choose the Hilton Inverness or the Marriott nearby, we were told, as a thank you for choosing the Inverness as our wedding hotel destination, we were eligible for a "Event Planner Bonus" and would receive "Hilton Honor Bonus Points for every eligible dollar spent" including sleeping room, food and beverage, etc. When originally discussed during the contract process, these points would be awarded in correlation to the guests rooms in the room block. When we settled up at the end of a wonderful wedding weekend, they said they would only give us points for the room we stayed in and no others. (i.e.our own wedding suite, which they also didn't comp for the bride and groom).

To Note: When making our original room block, you must make a commitment to pay for 90% of the 60 nights, whether guests reserve them or not. (~$12K)

To summarize: 91 nights were reserved with the Inverness for our wedding - 128 total guests They would only provide shuttles for 108 guests (2 per room) so we had to procure a 3rd shuttle ourselves to ensure everyone had a ride to and from the venueIn addition, the majority, if not all, our guests spent money at their restaurant, Breckenridge brewery, the lobby cafe & restaurant for breakfastI will say, the highlight was the Breckenridge brewery downstairs. This was a great place for our welcome drinks - however, the only negative was the heavily armed patrol man that circle throughout the bar after 10 pm until closing. He was a bit unsettling and this seemed a bit extreme for a hotel bar.

Overall: This has been an incredibly frustrating and disappointing experience, especially given the business we brought to the hotel. I honestly can't understand their choice to decline honoring what was mutually agreed upon originally (this would have been a mere 25-30K Hilton points - what is that these days, even 1 night stay at another Hilton property?)

Do yourself a favor and choose the Denver Tech Center Marriott instead. Through my experience with The Marriott - their hotel is much nicer and they care about their guests & their business. I will be Marriott loyal going forward and recommend others do the same.

To end on a positive note, for anyone looking for incredible Colorado wedding vendors to work with, please see the reviews we left for the vendors that contributed to making this the best day ever.

Elite DJ Poised Events WedLocks Hair & Makeup Occasions Catering Garage 1880...

I had the pleasure of not only working with Ruth & Julie for a weekend-long event hosted at the Inverness, but staying as a hotel guest as well.

Event Review: First, absolutely consider having an event at the Inverness! They not only have many event spaces available, as well as restaurants and amenities on site, but Ruth & Julie were both amazing to work with in planning, organizing, and running our event. Our event utilized multiple rooms and spaces across the Inverness, and was multi-layered in overall needs and services. Communication was excellent – Ruth & Julie were both extremely responsive to emails and phone calls, as well as proactive in foreseeing questions and providing answers before we even thought to ask! Their experience in managing successful events was truly evident throughout the process, up to including Julie being available throughout our event, checking in frequently throughout to be sure we had everything we needed, as well as to handle any sudden needs that popped up, from set-up beforehand and throughout making our way through the weekend event. Furthermore, Ruth & Julie also walked us through the protocol/guidelines, which was extremely helpful in preparing for our event during the current global issues. They kept us up-to-date regarding any changes from the county or state, as well as seamlessly transitioning our event to new dates when left with no choice but to reschedule. Ruth & Julie also helped navigate new issues as they occurred. I frequently joked with Julie throughout the process and our event that her mind was like a file-cabinet, giving her the ability to recall any detail and/or piece of information on the spot – it was truly impressive how on top of everything she was no matter the topic or need!

Additionally, our event included many out-of-towners, and with Inverness being “one stop shop” guests and competitors could enjoy themselves regardless of having a car or not, as they did not have to leave the Inverness. In fact, a bonus for those that do have cars: no parking fee! Yet another above and beyond moment by Inverness by anticipating the needs of our guests to have a space for luggage on the last day of our event, Julie made arrangements available, providing our guests with two options to choose from thus relieving a potentially stressful situation for them – making our lives as the hosts that much easier, too! Ruth & Julie also provided information and guidelines for us to share, helping ensure guests that the Hilton was on top of it when it comes to guest health, safety, and comfort. The management and staff at Inverness went above and beyond in their approach to, guidance, communication, and care of our event.

Guest Review: Due to the nature of our event, it was easier to stay at the hotel despite it being local. The hotel itself is very clean, maintained well, the staff is pleasant and accommodating, and during these times clearly going to great lengths to keep their spaces sanitary and safe for guests. We liked that your hotel room key is what made the elevator accessible to the actual hotel room floors, as well as the pool, etc. The room itself was lovely and the beds very comfortable! The one oddity was the bathroom door (a slider), which isn’t our favorite, but manageable since those of us in our room were all family. We requested additional towels once during our stay and the hotel was very responsive; housekeeping knocked on our door and (current health protocol related & appreciated) left them at the door in a closed bag once we answered. Given our event was all weekend long, we stayed an extra night and were able to enjoy the pool and hot tub – we were easily able to watch our kids play in the pool, which they said felt warm soon after getting in to play and swim. We even squeezed in some time on the driving range during our weekend! We were able to utilize the Marketplace near the front desk to get treats for our kids to enjoy a...

Overall nice environment, but it feels like certain areas they have overlooked. Upon check-in, I was rather unimpressed. The person in front of me, got a much more thorough explanation and a gift bag. I guess the guy checking people in couldn't see my suit in my carry-on bag and paid more attention to my comfy casual clothes I use for traveling. Either way, each guest should feel cared for and valued as they come.

It's an older building, but you can tell they've been trying to update and make things look nice, which I feel like they've done a great job. However, maybe they feel like no one has time to go to the outdoor pool, indoor spa, or the so called "private spa" inside the spa center. Regardless, these are areas the hotel needs some serious attention. In the private spa, spa, tiles are falling off, the steps going down are old and outdated and sharp. I almost cut my foot several times getting in/out. The indoor spa, water was warm and jets wouldn't come on. The pool area, overall looks like something you'd find in a cheap motel. Doesn't fit the rest of the overall feel at the hotel. Even the elevators needed some updating & attention. One of the controls were falling out on the panel (see pics).

Overall, the room was clean, however, don't look too closely, while showering, don't look up at the air vent that hasn't been cleaned in who knows how long. Everything was clean, but the deep clean items were overlooked. (see pic)

The 4 days that I was there, we ate strictly at the hotel. The food was really good. We ate at the Garden Terrace & Columbine.

With all the windows, being on the fourth floor, walking to and from your room, they really need to have some fans or something. It's like walking through a green house. High vaulted ceilings and glass everywhere, made you feel like a grasshopper under a magnifying glass.

The 1 thing that bothered me the most was my experience at the day spa, after doing two treatments and finishing up the girl that took my payment, I don't believe she's ever had any training when it comes to customer service. I am a true believer to always give a tip regardless of service, but how much ultimately depends on overall experience. Before I could explain my experience and areas I felt like there could have been improvement, she was very demanding and rude. She made me feel like how dare I tip anything else than 35%. My personal opinion, if the hotel aren't paying these girls enough and are relying on the guest to make up all of their wage in tips, more than 20%-25%, then they really should either do one of two things: put a sign up at the time of service that we expect more than 35% tip or charge less, so we can give the difference as a higher tip. I'm sorry, the girl that did the facial was nice and polite and my overall experience was good, all though they about cooked me in the bed, the room was too warm and the warming blanket was on way too high. The girl that did the massage, was also very nice and polite, however, once again the room as too hot and the warming blanket was up way too high. I did ask them to pls turn it down. In the end, if you don't mind paying the $170 + for each service + and expected 40-45% tip and OK with so so service, you'll be happy. Otherwise, I'd avoid paying for the higher hotel price for the mediocre experience and the rude service at checking out.

Thank you Dave for your response, it means a lot to me to hear back from you and know that you guys listen to your clients and use it to continue improve. Hope to see these improvements on my next...