Alibaba Cell Repair Centreville, VA — Local services in Centreville

I went to Alibaba Cell Repair on January 18, 2018 to get my Samsung Galaxy S4 and Apple Iphone 6 repaired. My Samsung phone had an issue where the cell signal stopped working unless pressure was placed on the back of the phone (this also happened to my previous S4). At first it would periodically stop working and then came a point where it stopped working altogether and I could only make emergency calls. I had looked on online forums to see how to fix it but I did not feel comfortable undertaking what was recommended, especially since it wasn’t guaranteed the “fix” would work. My Iphone was stuck in a boot loop where it would repeatedly boot up without me ever being able to set up the phone. I had brought the Iphone into the Apple store and they tried to reset the phone without success. I was offered to trade in my phone for another preowned/certified Iphone 6 for $300 but I declined.

Ali was able to fix my S4 in a few hours and I received it back the same day. After almost 10 months it is still working fine. Also, I had bought a cheap, knockoff, replacement battery online and Ali noticed that it was causing issues with the charging circuit. He gave me the battery of his personal Samsung phone to replace it (for free!!!).

Regarding the Iphone, Ali stated that he would have to replace the entire motherboard and other components and told me it was a 50/50 chance of it working. I declined to get this phone fixed, but I appreciated his honesty.

I was a little unsure based on the looks of the building but I’m glad I went here. The customer service was great, I got a diagnosis quickly, the Galaxy S4 phone was fixed in a short amount of time for a reasonable price, and I received a free battery. The phone came with a 60-day warranty and Ali and his team followed up with me by email after 2 weeks to make sure everything was OK. Overall the...

Ive had two seperate experiences with alibaba-

The first one was good, I broke my camera lens on my iPhone XR and they replaced it within an hour of dropping it off. The price was cheap and i had no complaints.

The second time I went, however, was not as good. I shattered my phone screen on my iPhone 14 plus and I brought it to them to replace. The guy worker gave no warnings about the process and quickly made me sign a contract and hand my phone over to him. When it was done, I noticed my phone giving me a warning saying my display was not recognized. Basically, the worker gave me a 3rd party screen (not apple provided) and due to this part I lose functions like auto brightness adjusting, true tone sensing, multi touch, and more. Also, my brightness cant go as high, my battery drains quicker, and my phone occasionally spazzes out and clicks a bunch of buttons and swipes between my apps without touching the screen at all. My phone is like 30% of what it once was before I got this new screen. Frustrated, I went back to the shop and told the guy my phone wasn’t working properly. He replied that yes that is what happens when you use a non apple screen. I told him you never told me that or warned me beforehand. He explained to me that apple has a tool that only allows them to work on screens and that repair shops dont have access to it. Once again, I asked why he didnt do anything to warn me about this and I was told there is nothing I can do. So now I am stuck with this malfunctioning screen that I paid around $140 for that I cannot refund and my phone is ruined. Thanks Alibaba! I will be going to the apple store for repairs...

They do seem to have the best prices for repair shops in the area. Unfortunately, the quality of work and service falls short.

I shattered one of the rear camera glasses on my iPhone 14 pro. The camera underneath just had a minor scratch, so only the glass over top needed to be fixed. Alibaba didn’t require an appointment and got it replaced quickly for a fair price. I noticed a few days afterward that there were little pieces of loose debris underneath the glass, like it wasn’t cleaned out properly before the new one was installed. A little fuzzy gray bead shows up on photos sometimes when a shard gets in the way of the camera.

I brought it in again to see if that could be fixed and the man was incredibly rude and dismissive. As I tried to explain the issue, he cut me off to say there was nothing wrong with the glass. I tried repeatedly to explain it wasn’t the glass or camera itself, but some debris caught in between. It’s visible with the naked eye. He said replacing the camera will be expensive. I said it’s not the camera. He said he can’t open it again because it would break if he touched it with a tool. If you did it right the first time, it wouldn’t be a problem. Despite how frustrating the conversation was, I was pleasant and calm the whole time. Continued trying to explain.

He finally told me to my face that “I’m not a technical person, I wouldn’t understand”. I couldn’t believe my ears. Not sure if all customers are treated that way or if it was because I was a young woman, but I was...