Carpet Weaver's Flooring & Furniture Gallery — Local services in Champaign

Short story: Nearly $3000 for a floor that I wouldn’t put in a rental, including $1500 for a half day install which was nowhere near professional. Carpet Weaver’s management knows so don’t make the mistake of thinking (like we did) that their replies to reviews mean they stand by their work. It was so bad that we took it up and found lots of problems - see pictures. You do not want a floor like this in your home.

Full story: We had carpet taken up and high quality luxury vinyl plank installed. When I asked about prep before, the sales guy said “they do all that.” Since the floor squeaked and I had no idea what was under the carpet, I also asked the guy who came to assess the job (John) let us know if anything else needed to be done to the floor. If it needed extra work, we’d have had it done.

After the install, planks crinkled, snapped, and popped every few steps and literally flexed underfoot. The installers were polite and quick (took two guys half a day for 360 sq ft), but apparently Carpet Weaver in Champaign tells them to just slap that stuff down and move on. We let it “settle” for a few weeks and then had John come out to look. He said it was perfectly fine and that making it better would have required a contractor. So much for asking!

In addition to being noisy and spongy, there were huge gaps left under the baseboards that John said couldn’t be moved because it’d have left paint lines. The sales guy had warned us about that, but we were repainting so fine by us. All we got out of John’s visit was a check for a piece of quarter round ($62!) that wasn’t installed either. I realized later that we were charged $200 for the baseboard removal and replacement. Work that John said they don’t do.

This $3000 floor felt so cheap and flimsy that we couldn’t live with it, so we inspected the crawl space (no major issues structurally), took up the plank, and found all sorts of things that shouldn’t have happened in a professional installment. Lots of debris (globs of gunk, staples with carpet pad stuck underneath, a few nails even), several planks that rocked over seams that hadn’t been sanded, and two spots where the subfloor dipped 3/8” + over just a few feet where the sleepers had settled. This is what John from Carpet Weavers in Champaign said was fine.

We figured we couldn’t do worse so we secured the subfloor with screws, sanded, and leveled ourselves. We did pretty good, but we paid for the install because we didn’t have the time or the experience to do this project ourselves. It took us forever. The floor feels a lot firmer after our DYI and doesn’t dip anymore, but it’s ridiculous that we had to do it after paying thousands of dollars. It doesn’t snap or pop as much now either, but we weren’t able to get it perfectly flat and can still hear some crinkle sounds when our cats walk across it even. So consider that if you’re thinking about installing their product yourself. It’s finicky.

It’s easy to clean. That is my only positive comment. You can get easy to clean plank anywhere though - make sure you go some place that does quality work, does the work they charge you for, and will own up when things go wrong. That is not Carpet Weavers...

Terrible experience!!

Went to the store and selected “creamy oat” for two stairwells in August, 2019. It is now October, and it is still not installed.

Their people have been to our house at least 4 times. “Creamy Oat” is actually purple/silver everywhere BUT in the store.

They measured (incorrectly), and we paid. They came to install, and did not have enough for even a single stairwell, let alone the 2 they measured (and installers showed up 3.5 hours LATE). They remeasured. Then came back - and it was still wrong. Third attempt - and they did one stairwell. And it took 7.5 hours to install the ONE stairwell. The carpet is by all accounts (installer and customer service rep) purple in our house (seen under natural light, and our lighting in the house, and OUTSIDE). The ONLY place it was not purple was apparently at the store. NOBODY suggested we take a sample home to see how it looked in our lighting, but it wouldn’t have mattered because it is the lighting in their store that made it look not purple.

After approximately 48 actual hours of babysitting their measures and installers, it still isn’t done. They are not reimbursing us for the DAYS we have spent not working to be home for their visits, because they “should have charged us more to begin with” - but we paid for the amount based on what THEY MEASURED!

Absolutely horrendous experience. Go to a big box store - Home Depot or Lowe’s.

We are hopefully getting the rest of our ugly purple carpet installed this week - allegedly - because they wanted $600 MORE for a different color carpet - even though we paid for hundreds of square feet of carpet that has never been cut from the roll or made it anywhere near our house. They said they could drop off the rest of the purple that we paid for (despite everybody agreeing it doesn’t look at all like the sample in the store), but we already paid for carpet AND for it to be installed, not to have it dropped off uncut on a roll in our front yard. Not to mention the removal and carpet pad we ALREADY PAID FOR.

Oh, and what they installed is already fraying at the edges. Lovely.

Edit: Hours after posting this, they contacted us to ask that I “edit” my review. I asked why, and how, and they did not respond. Apparently they do not like honest negative feedback, and while they will take the time out of their busy day to contact us to ask us to edit it, they cannot come up with an answer when asked why.

They continue to waste our time - and I will continue to post updates as to how they are wasting it. Again, the terrible...

I had a very bad experience with the installers of my laminate. They did not use the progressive strip between the laminate and the tile, making an illegally high step between two surfaces. When I informed them of this, they sent installer to exchange. In addition, there are areas that make a cracking noise when stepped on. They covered up a floor vent and I had to tell them about it.... They arrived 2 hrs later than scheduled and said they had to leave at 3pm. They were to come the next day, but I had plans. I was told if I did not let them come the next day he did not know when I would get my floor installed. The installer had a very nasty attitude I guess because he had me in a position where I could not do anything. The salesman told me there was no one above him to complain to, the Blooming store gave managers name. NEVER USE THIS COMPANY F0R ANYTHING. They juggle numbers around. When I compare the different jobs (had flood) they tried to make me think I was getting a deal. They increase tear out, locking, base R/R & show u decrease in labor. What more can I say. (similar to car salesman) The second installer was better and said he would fix the mess on an area by stairs. Well, when the progressive strip came, the service manager came to repair. It looks like I did it. The service manager must have known it was a mess because he left without telling me he would be leaving. I had more than one job because floor flooded and MD said remove carpet from bedroom. I wanted to be sure all was the same thus I went back for more bad treatment. Maybe this is the way single, senior citizens are treated in Champaign. I moved...