Ashley Store — Local services in Champaign

Horrible product experience over and over again!! Sales staff did a fine job but the quality of furnishings received and problems with delivery will make me choose different store in the future. I had furnished one home many years ago and had zero issues. That is not the case 5 years later.

Placed order for items in July. When Items were delivered bed was missing pieces so could not be used and had to sleep at hotel that evening. They did send service tech the following day. The following day arrived and he had most pieces but one was broken to operate the drawer under the bed. 6 months later I am still waiting on replacement piece to use the drawer under the bed.

During same delivery as above couch was delivered missing the legs and had to place on hard wood floors with out legs ending up with scratches on the floor.

They did remove shipping but honestly not adequate as I had to stay at hotel and be inconvenienced waiting for multiple service visits. I would have gladly kept the delivery fee

Once again still waiting on replacement piece from 6 months ago.

A month ago I ordered two more matching bar stools to match the two I purchased in July. I picked these up but when got them home one was missing a piece to put it together. Had to have this piece shipped to home.

This next purchase was my fault. Believing in the Ashley product I made the mistake of ordering AGAIN a month ago. Two bunk beds were delivered. Once piece at the top of the later shattered into pieces where a child would put it legs to get down. Had to call for a service tech and leave work early again to get this fixed so nobody was harmed trying to get in and out of bed.

3 days after installation of bunk beds the bottom bunk falls down and one of my children scratched her hand trying to catch herself. Once again had to request a service tech. This tech was scheduled form 4-6 pm. I had to leave work early to be there. At 6 pm the service tech was a no show. He offered to be there by 10 pm??? I have 4 little girls that are sleeping at that time.He finally was able to get there by 7 pm and repair all beds as they all were not assembled 100%.

Dresser to match girls beds was delivered today. Expecting an easy delivery but no. The legs did not screw into the dresser. No remedy for this has been offered yet. None the less it will consist of another service tech and multiple visits.

Every order placed was delivered broken and or missing parts. Multiple service tech visits on my time and general disruption of my life.

Once again still waiting on a piece to get delivered for bed purchased 6 months ago.

I have never written a review to be honest but with all that has happened I thought I should warn others about the possible product issues. It is truly unfortunate that this happened as I have used them before and was satisfied enough to order again but clearly not the...

What an absolutely terrible process, terrible store. We went in at the middle of June and bought roughly $10,000 worth of furniture, 2 bedroom sets, a living room set and numerous paintings and small decorations. We clearly stated at the time of sale that our furniture was not needed until end of summer/beginning of fall as our house was being remodeled, we were told no problem, delivery could be adjusted for whenever. We paid, set up delivery and left.

Fast Forward to August when we're tentatively supposed to receive our furniture and we call the store to let them know we aren't done remodeling and need delivery middle to end of September. Suddenly it's a problem, the store states the delivery is set and the furniture needs removed from the warehouse. We are told we'll be assessed fees and we tell the store we'll go ahead and accommodate and have it delivered and placed in our garage but we aren'table to view the furniture until we unwrap it. Furniture arrives all wrapped in plastic and we store it for 3 more weeks until we can move it in. When we get it moved in and unwrapped we immediately notice scuffs/scratches as well as staples missing off the back of one of the couches in addition to that side being wobbly/loose. I immediately notify the store who states there's no warranty as it was a floor model. I clarify that this was not damage incurred at the time of sale, this is damage incurred during the storage/transport/delivery as it was under the wrapped plastic.

We are told that we have to pay for the damage to be repaired. You can inagine what I replied. And I'LL NEVER BUY FROM ASHLEY AGAIN.

Craig and Chris are the ones "helping" us, do NOT trust...

My wife and I hav been planning to invest in a really nice living room sectional for our home for a long time. After much research, we decided on Ashley. Best decision we made! Because once at Ashley we found Nathan Baker, who was amazing. He helped us find the sectional we were looking for, not the easiest of tasks. We were very specific on the style, the quality, type of fabric, color, cost, etc.

It was obvious from the start Nathan was interested in us and what we were trying to do much more than simply making a sale. And judging by the number of other customers who requested Nathan while we were in the store, we knew we had the right guy. Nathan spent a few hours with us making sure we got exactly what we wanted. He knew his stuff and made the process enjoyable.

We purchased our sectional, Nathan coordinated our delivery, and when it arrived, Ashley’s delivery company employees attention to detail getting it in the house was amazing. It was raining the day they delivered it and not one drop of water got on it and not a scratch, ding, or dent to the furniture or the house.

We are so happy with our sectional. It looks amazing and makes being in our living room so much more enjoyable. And comfortable!

Nathan followed up with us several times to keep us posted on the delivery and to make sure we were happy with our purchase.

We love our sectional, no doubt, but our experience with Nathan has really stuck with us. It’s not often you meet someone as genuine and knowlegable and fun as Nathan, especially in the sales world. We have other rooms to be furnished and are looking forward to working with Nathan...