Buffalo Wild Wings — Restaurant in Champaign

HOW I BECAME AN ATHEIST

On a quiet Sunday night, I was crying in my loneliness and boredom. I wept for hours and hours at my pathetic life until I watched the recent, popular motivational video thay Shia Lebouf created. It inspired me to "JUST DO IT" and figure out a solution to my problem. I layed on my carpet with Jill, my birthday blow up doll, and watched the tellie until an answer from God was given. God showed me a sign and told me to visit The Buffalo Wild Wings , or commonly know as Bee dub-dubs. I thought quickly and didnt want to squander this magic answer. So I found my bicycle and furiously pedalled for 2 long hours. But soon, i realized I wasnt getting anywhere and found out I had mistakenly rode my stationary bike. I panicked because my moment from God may have been gone in the wind. I did everything in my control to find my method of transportation to the restaurant. I grabbed my car keys off the counter and jumped into my homemade batmobile, and flinstoned my ass all the way to Bee Dub-Dubs. Parking was a beast in itself, there was no valet for my custom vehicle and I was forced to park in the commonwealth's lot. I relied on God's better judgement hoping that someone would steal my priceless creation. As I entered the legendary den, I knew God was still with me. The mass of televisions and bar would be entertainment for enough for the rest of my life. However, I was soon disappointed by the fact i had to stand for 5 minutes before being addressed and seated in a near empty restaurant. I figured it was just The Father's way of testing my patience. I accepted his challenge in spades and believe I aced it. I was eventually seated by pretty boy floyd and ordered a very delicious chocolate milk. It was so good I almost believed it came from a black cow itself. I gulped down the heaven sent product like Monica Lewinksy on Bill or Kim on Ray J. Like Kim, i asked for seconds and received the delicious concoction again. But soon was dampened by the notice that pretty boy gave me saying it wasn't a free refill. I trusted this was His way of testing me still. I then ordered 100 wings with a simple 5 sauces. I awaited patiently for a long 45minutes for the food and kept myself entertained with the plethora of tellies. God is good, he knew just what i needed. But, i figured he was giving up on me when the serve came out with a measley 40 cold wings. Being a manly beast, i devoured them with ease. I awaited the next 60 but to avail. I was distraught and ordered the pretty boy to correct his misunderstanding. I knew at that point i had lost God forever and would never go back. I wept as i was given a completely new set of problems. I was delivered the temperature hot wings and devoured them like Gary Zimmerman. One thing i knew for sure was that pretty boy gave me terrible service. I had to complain the manager. Little did i know, The Christy Mack was the manager. I quickly addressed my issues and she listened and took it in like she was a professional. She discounted my bill but this service and time could not be replenished. This review is too serve as my momento of my Journey from loneliness to having my Batmobile stolen...

And that is how I...

Wish I could give zero stars. Firstly, we are normally huge fans of BWW. My late father loved the restaurant and we frequented both this store (N. Prospect) and Savoy often.

We came in at 9:30pm, and were one of only a handful of tables. Our appetizer came out promptly, and was hot. We then waited over 20 minutes for our entrees. Finally, another employee ran our food to us, with the metal pans piping hot (meaning they were probably in the window for a while). The girl who dropped off our food forgot all of our sauces, and we proceeded to sit there (with our food getting colder) for nearly 10 minutes, until we could get the attention of the manager, Brent. We were also all out of drinks, so we had to ask him for both the neglected drinks and the forgotten sauces.

When we finally began eating, we found that the fries were cold, and you could tell they were double fried (probably old ones they threw in the fryer to “heat up”). Additionally, the two orders of fried shrimp were severely undercooked. The breading around the shrimp was still gummy, and as I am writing this review both myself and my sister (the two who ordered the shrimp) are feeling extremely sick and nauseous from that undercooked food. As my mother ate her second half of her chicken wrap, she also found a long hair in it.

Throughout our meal, our waitress, Kailee, not only failed to bring out our food, but she also failed to check on us. She did not bring us refills on drinks, she did not come promptly after our food was delivered to check on us and our order. She neglected us throughout our entire visit and was one of the worst waitresses we’ve ever had an BWW.

When we found the hair in the chicken wrap, she did at least do the right thing and get the manager, Brent. He, however, also did not do the right thing. After we explained all of the issues with our food, he gave us the option for a discount on our bill or freshly cooked food. At this point, we had been at the restaurant for nearly an hour and 15 minutes, and were tired and ready to go home. We opted for the discount as we had been there a while and now didn’t feel good from the bad food. He went to discount the food, but Kailee continued to neglect us and attend to her 2 other tables instead.

We waited another 15 minutes for her to finally come check on us so that we could ask for the bill, and Brent had somehow disappeared. Finally, she brought it and we found that he had only given us a 15% discount. 15% on food that had a hair in it. 15% for nearly raw shrimp that caused us to be ill. 15% for some of the worst service we have ever received. The coward then sat at a table in the bar so that he didn’t have to deal with us any more (picture attached).

Overall, this was the worst, most disgusting and infuriating food retail experience I have ever experienced. We will NEVER be returning to the N. Prospect store, and we will seriously reconsider ever frequenting BWW again if this is the staff and management that it seems acceptable to take care of patrons. I would encourage you to avoid this store, especially if Kailee and Brent...

I'll set the scene: 6:52 p.m. on a Thursday. At least 5 waitresses + 2 different Managers (guessing by appearance) staffing the dining side of the restaurant. (This is a complete guess, but one of the "Managers" appeared to possibly be a corporate oversight employee). There are approximately 30 tables in the dining side of the restaurant. 8 tables had customers seated.

It took 15 minutes for someone to take our drink order. This was after watching two different servers argue over who did not want to take our table. Due to the length of time it took to get someone to take our initial drink order, we ordered our food at the same time. The server told us all of their forks were dirty, so we had to eat with plastic forks.

The food was good as usual, except for my Daughter's cheese curds. They were hard and rubbery. I do not have proof, but I think they had been cooked, allowed to cool off and then reheated. After eating one of them, we asked to have her cheese curds replaced with fresh ones. The cheese curd order was ready in the kitchen at 7:28 p.m. because we heard kitchen staff yell it out very loudly to the servers. Our cheese curds finally came about 12 minutes after they were ready in the kitchen, now having time to have become almost room temperature again. In the over 1 hour time period that we were there, we only received refills one time on drinks. All four of us needed drink refills to finish our meals. It was hard to get the attention of any of the servers. With regards to temperature of the restaurant, it was at least 65° F in the restaurant, possibly colder.

The thing that is incredibly disappointing to me, my family and I go to this restaurant at least once a week and each time we have some sort of issue. Our servers take 15 or more minutes to come to our table and take our drink order, orders when served have been wrong multiple times, drinks do not get refilled at all, on an almost regular basis etc.

Not the worst experience I've ever had at a restaurant, the fact that two servers argued over who didn't want to have to take another table when there were five servers and only nine tables that now had customers, it makes me not want to go back. If there were another restaurant locally that served wings that were just as good, I would never go back to Buffalo Wild Wings in Champaign. For $109 for 4 people with no alcohol, Buffalo Wild Wings should provide much much better service than this. Having said (typed) that, I may return as a customer and hope for significantly...