ALDO — Local services in Chandler

At roughly 9:30PM on December 23rd 2024 my daughter and I walked into this store looking for some shoes for her holiday outfit. We immediately fell in love with these red heels and my daughter asked the sales associate,Zack, at the counter if they had a 7 or 7.5. He without looking up said “sorry no”. He said they had a 6.5 so my daughter said okay I’ll try those on. My daughter sat down and was patiently waiting then a few minutes go by and Zack is still at the counter not going to the back to get the 6.5. I then ask my daughter what size shoe was the display shoe but we could not read the size on the shoe so we asked the sales associate and he told us that was the 6.5. So my daughter tried the display shoe on but of course it did not fit. I then asked the Zack if maybe another store had them, he glanced at his phone and said “sorry no”. Due to his lack of helpfulness I decided to look online and see what stores had the 7.5 in the shoe we were looking for, and low and behold the exact store we were in said they had the 7.5 in stock! I told the sales associate Zack that there counts must be off because their online website says they did have it in stock, He glances up and says “oh, sorry” and goes back to looking at his phone. I tell my daughter let’s go and we leave. The next morning I take my daughter back to this store 30 minutes after opening and Jade is able to find the exact size7.5 in the exact shoe my daughter was looking for. I ask her if they received a shipment overnight since we were the one of the last customers to leave last night and one of the first customers to arrive this morning she responded with “no”. I dont know why Zack did not want to help us and decided to lie to us but it really is upsetting to know there are people out...

Wouldn’t give even a single star for everything. First of all the people who work here for the store do not greet customers. They are so Rude & Mean. God, why have they been even hired at this store to run away the customers. I would never recommend anyone to go to THIS AlDO stores, there are other ALDO’s in the Valley. Second of all is the Quality & Stock: both have got lowest points. They lie to customers right on their face. Multiple shoes are already damaged which they try to sell you and would never take it back in Return. I highly Not recommend this to anyone. Whoever is the owner of the store, your kind attention is appreciated.

Regards, A...

Just terrible. Never acknowledged me as even being in the store. After begging for attention, I asked for 3 different pairs of shoes and all 3 only had size 8 in stock. I'm not even sure the associate looked for them to be honest. Probably walked back, looked at her phone then came back and told me they didn't have my size. Why even pay to have a store front? Not only did I not get a pair of shoes, now I feel despondent. How in the world are brick and mortor retail places like this ever...