Geek Squad — Local services in Charleston

I needed to get my iPhone screen fixed so I called last week to see if you guys were doing that kind of the job. The person I talked to said yes but you need an appointment. Great! How do we do that ? I asked. He said the sooner I have available is May 29th 12pm and 2:00pm I said 2:00 he asked me for my number and what kind of phone I have..also asked me if I had insurance I said yes and he said probably $30 . You need to be here on time if not the appointment will be cancel. Great! I called again this morning and the person I talked with didn’t know anything about my appointment and he said you guys weren’t fixing phone screens at the moment. I said but I already have an appointment for today...he asked me to wait and gave me the manager (he had an accent) he said yes I have you here for 2:00pm ..he gave me the address again and I asked him how could I show that I have insurance he said we can look at it here. Alright. I asked permission to my bosses to leave early to be there on time and when I get there the person in the front said that my name wasn’t in the list if I was sure that I had an appointment there..I said yes but I still couldn’t get in. I called you guys again from outside the store and the person who answered the phone asked me if I had a confirmation number” I said no am sorry I made the appointment via phone. He said we don’t make appointment via phone only on the website. I couldn’t believe..he asked me to wait and did for about 10 minutes and he hanged up on me. I called again and he said “look if you want make a complain do it but we do not have you for an appointment at all..he said you don’t have the person’s name You talked to! You don’t have a confirmation number! You have nothing ..made me feel like I was lying and also very sad because I did everything I could be there on time and ended up feeling so confused... I was never told that I needed to make an appointment via your website actually like I said early in this message I was given two availability for today. I left pretty much crying and that is not acceptable. I had an appointment for today May 29th at 2:00pm and it...

Absolutely! Here's a polished, glowing review you can post on Google, BestBuy.com, or even email to their store manager:

⭐️⭐️⭐️⭐️⭐️ A Truly Exceptional Experience with Vivian at the West Ashley Geek Squad

I cannot say enough wonderful things about Vivian at the West Ashley Best Buy Geek Squad. She completely transformed the way I work by figuring out a complex issue with my computer and seamlessly syncing it with my phone. What seemed like a frustrating tech challenge became a total game-changer thanks to her expertise.

Vivian was not only incredibly knowledgeable, but also kind, patient, and genuinely thoughtful. She took the time to understand my needs, and her calm, confident approach made me feel totally at ease. The improvements she helped implement have made my entire workflow more efficient—and honestly, she made my whole life better.

Vivian is a rare gem in customer service, and I’m so grateful for her help. Best Buy is lucky to have her on the team. Thank...

Normally I have no issues with Geek Squad when it comes to getting devices repaired and replace BUT this is the first time I’m dealing with the West Ashley, SC location. I dropped my Tv off at this store over a week ago to get fixed. I received a tracking number later that day I by email. That tracking number hasn’t been updated in 5 days and I haven’t received and phone calls form them so I decided to call this store’s Geek Squad Center. I was transferred over by employees 4 times before I was sent to customer service. I explained my experience to the guy that answered the phone and he said “sooo... you have a device here or something” with no compassion or consideration about my experience in order to rush me off the phone. I was going to tell him “I wasn’t calling to order a pizza” He then put me on hold and when he finally came back to the call he STILL didn’t help me. Now I have to DRIVE TO THIS STORE! Please don’t deal with...