The Ben Silver Collection — Local services in Charleston

The on-line order system needs significant work. It is mind bogglingly poor.

For the second time in recent years I've ordered from Ben Silver via the web.

For the second time in recent years given baffling delays in delivery - much less order status updates - I've had to cancel my order.

The most recent order was simply for a necktie. Nothing more. It was ordered in mid-March 2025. I cancelled the order today.

This comes after three (3) separate calls to Ben Silver Customer Service ("CS") for a status update.

Yesterday CS advised that your Tie Buyer would call later in the day (Yesterday) with an update. No such call was received.

It is baffling that a tie order cannot be filled in less time.

Admittedly this is consistent though with my previous attempt to order on-line from Ben Silver.

For a store that poses as purveyor of quality goods, the on-line experience is an absolute mess and warrants significant work.

There are far better options available than Ben...

Excellent product selection but customer experience lacking. Came in to purchase a tie I saw in a printed catalog at a friend's house. Wasn't greeted by any of the salespeople or even approached at all while I was in there browsing; only when I checked out to get several ties did someone even acknowledge my presence. Later I found out my wife asked if my young son could use the restroom only to be told they have no public restroom. I'm guessing they would indeed have a public restroom for someone getting measured for a suit or some other perceived larger spender. On the way out noticed a sign that basically said dogs are welcome but children are not; perhaps that's tongue-in-cheek but I did get that feeling. So much for southern hospitality. Overall feels pretty pretentious so don't think I'll be shopping with...

Great Clothing - Excellent Service

I recently visited the store and had a great experience. I have enjoyed receiving the catalog for years but it was so much better to see, try on, and feel the tailored clothing, sweaters, and fine shirting. I was able to purchase a beautiful sports coat, some shirts, and a sweater and I like them all. I found the customer service, both in the store and with the online sales, to be very attentive. We were staying at a hotel up the street and visited three different days. In addition, there was a minor issue with the sports coat but it was quickly resolved and shipped overnight to me. I look forward to my next visit to the store as well as receiving...