Verizon — Local services in Charleston

Went in yesterday to upgrade a phone and a tablet. Employees were very nonchalant like they didnt want to be at work. Got introduced to an employee named Ivory. She was nice, but did not explain the upgrading process accordingly. She remained behind the counter with airpods in her ears while we tried to figure out the lay of the store. There were tablets and phones everywhere. Some were mislabeled and it was very difficult to determine the price of the phones. After 20 minutes we made our decision and returned to Ivory. We were informed that the store did not have the tablet (that was displayed in the store) in stock so she was going to overnight the device to us and charge us 14.99 to do so. We were not happy about that. After a complaint to the manager the shipping charge was waived. Ivory stated that the item would arrive the very next day, at our residence. We obtained the tracking number (via email after we left the store) and found that Ivory had lied to us. The device would not arrive until 2 days later. This store should work on their customer service appearance and tell customers the truth instead of lying...

Awful experience today... I've now been dealing with incompetency within this company for a week now... I dislike Verizon about as much as I disliked Time Warner Cable in Columbia. I am considering moving to T-Mobile because I'd rather drop a call 15 times per conversation, than give any more of my money to this company. Long story, short... I tried to get my issues resolved today and the employee that helped (and I use help, loosely) couldn't have been any less interested in trying to troubleshoot my problem or investigate the issues I have been having... He was a jerk. He was lazy. He didn't listen to me as I was telling him my issues. He told me if I needed help I could call Customer Care. I mentioned we call them together and he said that was something I could do on my own. Needless to say, after my visit I spent an hour on the phone with a customer support agent who actually wanted to work for her pay. I made a formal complaint towards this employee during my call. *I am not someone who is hard to please. But, be polite...Act like you care about your customers... work hard to help them. LISTEN....

My wife and I purchased an iPhone and iPad from this location today (9/27). The phone case that the sales representative installed did not fit the phone properly. He also neglected to remove the protective film from the case before installing a pop socket. This was discovered when we returned home, after which, my wife promptly returned to the store to address the issues; expecting them to be fixed with no issues (I purchased my phone from this location last November and had a great experience with the sales representative, she was AWESOME). When my wife returned, the store manager was extremely rude to her and refused to fix the issue that was clearly the fault of the store. The leadership displayed by the store manager was absolutely deplorable. I genuinely feel bad that he is the example the employees have to follow and learn from. He should never be allowed to lead people, much less hold a management position within a company. Find another location to give your business to. If I could give this a 0 star...