Staples — Local services in Charlotte

Judging by the other TSA Precheck reviews, I got very lucky. I went too this location at 9am on a Tuesday early August. There was maybe 7 of us already there and only 1-2 people had an appointment. I was 2nd in line without an appointment and was in and out after about a 30 minute wait. When I was there, I was told that mornings are much better than afternoons... So be aware that even if you have an appointment, there may still be some wait time. You'll be processed before walk-ins however you'll be in the queue and in the order of appointment times.

Because there's only one staff and two machines processing the TSA Precheck, it is a bit slower. Plus folks who aren't great with technology take longer. Try to breathe, be patient, and have a lot of grace. Please try to be kind to others and the staff there - everyone is doing his/her best. Bring headphones and podcast, music, or whatever you'd like to listen to. Expect a line no matter if you are walk-in or with an appointment.

I had no issues as a walk-in early morning during the work week. It helps when everyone else was generally in a good mood too and cracking jokes. Oh, if you didn't know, they'll take a photo of you. I didn't know and showed up without my face on (and messy hair woohoo) =D. Pro tip of someone who gets background checks done quite often for volunteering/work: Fingerprinting is done electronically. If your fingerprints aren't passing, take some hand sanitizer (they have them there) and rub/dry before trying again. It's a trick I've learned since I have very thin/non-existent prints on...

First off, let me start by saying that I have never been talented with doing things on time. Valentine’s Day is no exception. So here I sit running behind trying to bring my gift for my girlfriend, of a airline ticket that I designed on the computer, to life. Fast forward to calling around from place to place and boom, Staples. A gentleman named Blessing picks up, no pun needed, although we could drop some of “The Lord works in mysterious ways” adaptations here. He points me in the right direction an insured me they have what I need. I get to the store and walk over to the Photo Center and there stands Mike, another one of Heavens Angels. At the moment he is battling with about 15 other things, including business cards, custom prints, those annoying family photos every one sends out on the holidays, faxing and scanning documents left and right. He stops to assist me, he doesn’t he realize what he’s gotten himself into. He pulls up the document, brings me around the counter, and we go into discussion mode on how to make it better. Little did I know I was dealing with a modern day digital Picasso. A few edits here, a couple high color resolution strokes there, and BAM the masterpiece is complete. With his miracle work finished Mike sends me on up to the front of Heavens Gates. Of course it’s the man who helped insure this project came to fruition, Blessing. We share a brief moment of laughter over my last minute fiasco and off I go into the sunset as one happy individual. Here’s to hoping for substantial raises in...

Poor customer service! I called Ipostal to understand how I can get packages transferred to me in Charlotte if I don’t have an active residence.

The first agent didn’t know what to do. He transferred the call to the print shop. The second agent said she would have her manager speak to me.

I heard the lady go get the manager. She did not place the call on hold so I am literally listening to conversations happening in the background saying hello can you hear me. Maybe after 5 minutes I heard the manager say “did she say there was a call waiting for me” the agent responded “I don’t know” I begin saying hello again. Hoping someone would hear me. Instead the manager rings out the customer conversing with him. Telling him she was a new manager and she would be here all the time.

I thought well this customer service experience is already off to a poor start because if you had the inkling that someone was on the phone why would t you look at the same home receiver that’s off the hook to see if the customer is there!

After 30 minutes of waiting I had to go. I had a call with my attorney at 1pm and could not wait for the staff to realize I was still on the phone waiting to be serviced.

Executives, please take this feedback and coach your staff. This is unprofessional and unacceptable. Y the way our calls are recorded so if you need a copy of the call I’ll be happy to...