Banter by Piercing Pagoda — Local services in Cherry Hill Township

Bought my grandchildren a few pieces of jewelry from this store in the Cherry Hill Mall. Felicia was my salesperson who was wonderful respectful and pleasant throughout my shopping experience. I bought a cross at Christmas time and a chain for my grandson about 2 months later the cross fell off the chain and it was found to be a broken ring on the cross. The gold was completed cracked I took it to the store and Felicia replaced it it was still under warranty. I also bought insurance for the cross. Fast forward a few weeks later and the cross was missing but the broken ring was still on chain. The cross fell off the broken. When I went back to the kiosk at the mall, I was told by the “manager “ so it was not covered by my insurance because I didn’t have the cross although I did have the broken piece that the cross fell off of she said that how did she know that “you didn’t break it and keep the cross”and that there was nothing she could do for me and that I was upset because I broke it. Needless to say, was irate that I would not only have the same exact situation happen, and it was very obvious to anyone who can call themselves a manager of a retail business that it was through fault of the company not the customer and that insurance should definitely cover it. She said I could call customer service, but there was nothing she could do for me…smugly Why call yourself manager if you can’t even manage situations that happen in your Next to me, was a gentleman that was also there, because had several pieces of jewelry that were broken and nothing could be done for him either. By the way, they have 1 .2 stars on the Better Business Bureau...

They have the worst customer service at the location that’s right in front of Journeys. I was there today, 2/25/25, at approximately 2:30pm and the girl behind the counter with the septum piercing had the nastiest attitude! She’s also tricking customers into purchasing the warranty by lying and saying it’s required when purchasing ear piercings! This is NOT true! A warranty is recommended and optional, NOT required! I watched her lie to the customer before me, TRICKING him into purchasing it! When it was my turn to pay for my piercings, and I told her I did not want the warranty, she told me I could take it off the nose ring that I wanted to purchase and not the ear piercing! When I said to her, “ I never heard of the warranty being required,” her response was “ I don't know what to tell you”. I ended up not purchasing my ear piercing and nose ring all because of her lies and horrible customer service. Customers shouldn’t be tricked out of their money! Where is...

I just visited this location and inquired about piercing services. The young lady named named Bianca was very dismissive, rude and condescending. She tried to upcharge me for services that i didnt need and then talked to me very rudely as if im beneath her when i asked for an explanation of charges. I drove from Philadelphia with every intention to get my daughters ears pierced but after encountering such disrespect and disdain i didnt feel comfortable having someone like this touch my child and...