Spirit Halloween — Local services in Cherry Hill Township

You can’t return items after 10/18. I spent $116+ and tried returning them 40 minutes later after I decided on a different costume. The “manager” openly admitted to me, along with the cashier, that they messed up and the cashier was suppose to tell me about the return policy. She then went and contradicted her own statement stating “we aren’t suppose to tell you, at the bottom of the receipt it states the no return policy.” To which I explained that makes zero sense since you need to purchase something to only then determine you can’t return it… long story short, don’t buy unless you know you want it and also they are robbing people blind without a care in the world. Spoke with Lauren at the guest services number who unfortunately could not help with the return, but did try and help by calling the store on my behalf as well. TLDR: you can’t return items after 10/18 and they claim to have notices on their registers telling you the return policy but they don’t. I even pointed that out to...

Their online order is horrible I tried to order a costume fir my son and it said it did not go thru, they proceeded to charge me for the costume as well as delivery. I called them and they told me it’s policy to put a retail home with delivery charge even tho it did not go thru. This could mean costume was not I stock but I will get my money back in 4 business days. Whatever you do do not order online. When asked why do you do that the only answer is it’s in our policy. Ok yes but why if you are not giving the person the product. Still sane answer it’s in our policy....

Was told they wouldn’t do a return an hour after my purchase when I found a costume elsewhere. Never informed me, nothing posted, the only place their bull return policy is written is on the receipt. So you won’t find this information out until they take your money. Go elsewhere, the same costumes are less expensive on...