Adele Diamond — Local services in Chesapeake

I recently lost the stone in my engagement ring after over 20 years and I was pretty bummed about the loss. I struggled with if I wanted to replace it and if so, what would my replacement ring be at this point in life. My previous stone was a modest round solitaire about 2 carats, so I was thinking something similar would work. I tried a few rings on virtually, but that just wasn’t working for me, as I needed to see it in person. I also knew I wanted to support a local jeweler instead of a retail chain. I stumbled upon Adele diamonds on a Saturday afternoon pretty close to their closing time. I walked in and immediately felt welcomed. I think I was greeted by everyone in the store and Marcus was the person who ended up helping me try on some rings and get an idea of what I wanted. I’m an old bride of over 20 plus years so I’m pretty confident in what I wanted. Marcus was able to help me drill down to what I wanted, a pear between 3-4 carats, didn’t want anything too fancy. Well, Marcus brings in a couple of stones for my husband and I to see and once I saw the 4 carat, I decided maybe a 5 carat would be ideal. Marcus got straight to work to find me the PERFECT high quality diamond. He sent specs along with videos and photos when I still wanted something different, Marcus got to it. I wanted my diamond to be short and plump with a certain l/w ratio and Marcus once again found the PERFECT diamond!! This guy is a consummate professional, very knowledgeable, customer driven, and determined to exceed your expectations. He REALLY listens to your needs and works tirelessly to procure a diamond that is far better than you imagined ALL at reasonable prices considering the exquisite quality! My stone should be in next week and my setting soon after, so I will post a picture and either a new review or edit this one if possible. Marcus and Adele Diamonds turned an otherwise disappointing situation into a positive experience. If you’re looking for a quality diamond, exceptional customer service, and folks who listen to you and work hard to make your dreams come true, trust...

Marissa and Ashley at Adele are truly exceptional. When I was searching for the perfect engagement ring for my now-fiance, Adele's unique selection stood out from all other jewelry stores. I was determined to find something truly special and unique, and only Adele could deliver.

The store itself is a sight to behold, one of the most beautiful and inviting places I've ever been. Their collection of both natural and lab-grown diamonds is outstanding, and their "bridal bar" is stocked with samples of every ring style imaginable. In fact, Adele has a more diverse selection of unique styles than any other jewelry store we visited.

With the help of Marissa and Ashley, we were able to create a custom engagement ring that perfectly captured our vision. We drew inspiration from the samples at the bridal bar and worked with Marissa and Ashley to develop a few unique ideas. Our purchase left us overjoyed, and we even picked up a stunning watch from their watch collection.

Throughout our experience at Adele, Marissa and Ashley made us feel like our love story was their top priority. It was clear that they truly cared about making our engagement special and helping us find the perfect rings to symbolize our commitment to each other. We left Adele with a sense of satisfaction and the assurance that we had found the best possible jewelry store to be a part of...

I have spent thousands of dollars at this store and up until this week I’ve been happy with my jewelry and experiences. That said, the last experience I had here, I wanted to combine two rings I own into one for a custom setting. Asked for a rendering of the custom jewelry I wanted and a valuation of the existing settings I had to potentially sell them back. I was told 2-3 business days to get these things done. I called 5 days later, was told the next day my things would be done. Since then I called TWO more times speaking with the manager directly, he apologized and promised id have something the next day. Called again and he said the same thing.

I finally went into the store today to collect my jewelry that sat untouched in their store for two whole weeks and ultimately cancelled the whole thing because I clearly was not a priority there and didn’t feel like wasting more weeks waiting to see if they’d ever get...