Marc Jacobs - Oak Street — Local services in Chicago

I have never been compelled to review positive or negative but talk about attentive and informative customer service. Went in for a quick browse looking for a birthday gift for my sister in-law. The store manager was so great. He showed me a light pink leather tote bag in a few sizes got the mini …she loved it. I even got a large tote for myself as a stylish work bag and it is roomy. It easily carries my laptop, lunch bag, headphones and even a change of shoes plus room for more. Thanks for all your help I believe his name was Mat sorry if I got it wrong but you rocked.

Update 10/17/23 Mathew did it again! I stopped in again to look at some wallets and Mat instantly remembered me. We got to talking and he showed me a few things he thought would be great for me. One was a great denim jacket he was wearing. NOW I am a much bigger guy, so I never once considered that the clothing there would fit me. Well Matt introduced me to this silver metallic denim jacket that was size xl. He assured me that it will look great on me because it runs very large I'm normally 2xl 3xl size. I took his word for it after he showed his own Jacket and it was cute. He helped me order it online it just got here over the weekend and Guess What? It fiiit OMG! He even gave me some ideas on how to wear it. I got some nice shoes to go with it and the wallet. Ill provide a...

I had the BEST Experience at this store just the other day. I was last minute shopping looking for the tote bag for my sisters birthday. I was there literally 5 minutes before they closed and they welcomed me in so genuinely and kind. They were so patient as I was trying to quickly pick a bag. Delmon Petyo and his colleague were the kindest. They treated us like any other person didn't make us feel any other indifferent type of way as we have felt in other high end stores. Thankyou so much for the amazing treatment and welcoming us with so much love. Please shop at this lovely store where you will all be treated equally no matter the time or day (: they will take care of you like they took care of my mom and I that day. Oh and they also offered us water :') just the sweetest people! Thanks Marc Jacobs for having such nice and kind associates like Delmon Petyo. The bag was amazing quality and my sister was super happy! Also the store was very clean...

Stellar customer service! The store manager, Matthew Di Pietro absolutely exceeded my expectations - going above and beyond - when an order we placed with urgency and importance went sideways to no fault of this store. He exemplified customer advocacy and empathy as he literally found a way to turn the situation completely around when shipping got mishandled and we were going to miss having a gift to celebrate a very important event for our daughter. Matthew managed to find the exact same gift and get it to us the very next morning when we thought we were going to be empty handed for the celebration. Every company could benefit from having a “Matthew” thinking about and caring for their clients the way he did. Marc Jacobs Oak Street has earned my loyalty. Thank you!!! @marcjacobs #marcjacobs...