SEPHORA — Local services in Chicago

Happy Halloween all of you who made me feel sp special today! So this review is for the very diligent, professional and hard working staff who truly impressed me with their friendliness, genuine helpfulness and dedication and passion for the work they do! Two weeks ago I called every single Sephora requesting a special makeup slot just for HALLOWEEN but sadly every location was solidly booked. I was encouraged to try again just in case there were cancellations and due to our bad weather many customers decided against coming here today so I was able to get a professional, theatrical makeover with the very kind, vivacious and creative Lili today. She definitely knew how to create a beautiful cat look for me and I felt to her it was a LABOR of love because the makeup was do convincing everyone everywhere I went did double takes and complimented me on my "cat look". I could have easily blended in with the actors in the play Cats this application was just THAT intriguing and convincing. Being here was the highlight of my day and customers are only required to purchase $50 worth of any products in the store. The location was busy enough today but the entire staff seemed happy to be there and everyone was in a good mood. The only thing that needed a bit of work was the fact that they had run out of their bonus point gifts because this seems to be a smaller store and a high volume of people come through here because it's a hub of activity and all the connecting train lines are downstairs. I definitely recommend Lila here for a dramatic look because she really spent a good deal of time with me and she truly wanted me to be completely satisfied. They have wonderful skincare products here and everyone here is...

I just walked out of this sephora and I'm extremely dissappointed with the service today. I walked in, was looking lost because I was looking for Saie brand (sampled their mascara and loved it). So I asked one of the guys that worked there and he was in a mood. Directed me there and stood there staring at me. I was uncomfortable to ask for assistance, so I said, "thanks." He walked out, no name mention. I then wanted to look for the One Size brand because, again, I fell in love with the texture. I asked for assistance to find it, and a young woman just pointed to direct me and turned around. Eventually found it. So I stood there looking for shades to see my right color. A woman approached me and I got excited that help arrived. I told her I wanted to find the right color for me. She told me to sample some on my hand and figure it out. What? What are they there for? I'm not an expert, they are. I walked in ready to spend money on a couple different foundations because I like to have different styles. No one told me their names, the vibe seemed off, they looked miserable and done for the day. Cash register never asked if I was helped, something that should be asked, per usual. I love this sephora and it's very unfortunate that I had to write this today. I get it, it's Friday, lollapalooza weekend but a shift is a shift but this was a sad experience and the team needs a better attitude being on the floor. Attached is my receipt as proof...

I went to this location just the other day. The people were friendly, my sales advisor was helpful and the cashier was very polite. Sephora is probably the place to go to for all things cosmetic and fragrance. They have plenty of variety and most designers are featured here, the price points at times can be a lot less than other retailers. Since it growth in the early 2000’s, I have gone to Sephora’s maybe three times and the reason being no Cologne Samples are ever given with this retailer. I used to buy fragrances, maybe two or three bottles in one setting and come out spending a lot of money in the process. So every time I would come here and make the attempt to do the same, the sales clerk works say, “We don’t give out Fragrance Samples here!!” This is why I am not a fan of this retailer because of that one glitch. I think if a customers spend the money then why not give them what they ask for because vendors used samples as a selling tool. You want variety and decent service because all three times I have come to Sephora within the lasts 16 years I have always received decent service then this is the place for you. But if you want samples with your purchase than go to the bigger retailers and spend your...