UNIQLO State Street — Local services in Chicago

Sheer customer service incompetence by Julia M. and Uniqlo customer team on 11.28.22...

I learn that a coat I had purchased less than 10 days ago from the store had gone on an "online only" sale for $45 off my original purchase price. So I return today with said coat with tags and original purchase receipt to get the difference returned to my credit card (something I was assured at the original time of sale would be not an issue if a sale were to occur w/in 30 days of my purchase).

So logic leads me to believe that they would honor the online sale price, I show the coat/original receipt, they refund me the difference, and I go on my merry way in the matter of minutes, right??...RIGHT??

I explain the situation to a customer associate who tells me because it's "online only!" they can't do such a thing. Ok, so then I ask if I can get my refund, buy the exact same coat on sale online, do store pick up from the store I'm currently standing inside of, show them the order confirmation, they hand me back my coat, and THEN I go on my merry way, right??...RIGHT??

After doing so and receiving my order confirmation, I'm then told it "might take an hour to a couple of business days to process", I request to escalate this to a manager who might provide a modicum of common sense to solve the issue.

I talked to Julia M. who while very pleasant, made no attempt to cut through the corporate red tape that inhibited basic human intelligence from prevailing today.

Luckily, Julia tells me they should get the coat (which is laying 10ft away from me this entire fiasco) within 5 business days. And given I'll be leaving town for the remainder of the year before then, I'll have to call customer service when it arrives in my absence to have them hold it for me until I return.

Ultimately, this might be a matter of Uniqlo removing any ability of employees to use basic, innate, common sense, a lack of customer service concern, or a blend of the two. Regardless, a longtime customer has been left seriously disappointed in a disastrously handled basic customer...

Man, I wish I wasn't taking minutes out of my life typing out this 1 star review. After coming to this UNIQLO since its opening, I definitely wanted to shed some light on this location, their customer service, and overall store quality as a long time customer.

First off, upon entering the store, I was punched in the face by the pungent odor of sewage. I'm not talking about gentle wafts, but full-blown raw sewage that I could taste on my lips. For a moment, I was dazed and stunned by the rank smell that permeated the store.

I had come into their remaining location here in Chicago to return an online purchase. Little did I know, UNIQLO changed their return policy to NO online returns in store. Instead, you're forced to pay for return and shipping. When I got to the customer service counter to return my online items, the CS rep simply told me they could not accept my returns. Out of confusion, I gently asked why not and what next steps I should take. The shift lead or manager at that time happened to be standing near by and notified me that UNIQLO changed their return policy as of October 2021. I then asked again--what other store credit they could assist me with, such as an exchange?

They pointed me in the direction of the section of the clothes I purchased, and followed with, "But yeah, they only have XXL left in Black. I see you did not buy any of the black ones. Too bad."

I was so confused by this suggestion, that I said, "Oh... that's frustrating."

The store rep and manager (?) then shrugged their shoulders and gestured to a nearby Doraemon plushie. They suggested that as a consolation gift, I could purchase the Doraemon at full price to offset my displeasure.

Needless to say, I was flabbergasted and can no longer look at Doraemon the same way again. Not only have they ruined my favorite childhood cartoon, but they have destroyed my UNIQLO...

The Tl;dr is to not get your pants altered at Uniqlo unless you are okay with very obvious holes in your hemline.

Uniqlo, please inform customers seeking an alteration about the damage that will be done so they can make an informed decision on who they want to alter their clothes.

The job was incredibly sloppy. Both pants I got altered had a row of very visible marks at the hemline. These are $50+ pants and the damage is immediately noticeable. The pants were marked as "alteration available" and no staff member mentioned the possibility of any difficulty with shortening the length.

I wouldn't be so upset if I had been told before asking for the alteration that it would cause very visible holes to the hemline, but I wasn't. The alteration team member I spoke with said that this is normal and happens with all of their alteration jobs. This may be normal for your team, but this is not normal for alterations in general. If you know your alteration job will cause damage, please inform the customer ahead of time so they can make an informed decision! Had I known, I would have gone to professionals to get this altered instead of trusting the Uniqlo team. I have had other dress pants altered and this has never happened before.

I hope this review helps others avoid making the costly...