Vuori — Local services in Chicago

Thank goodness for this store! I was beyond disappointed as a customer after a store and customer service gave me wrong information and the run around all morning long. I wasted so much time asking them their solution, with it being me driving 10 hours to the closest store. I called this store as one final attempt to get the item I had been searching for and trying to find an actual solution. I was taken care of quickly and effectively with no issues, and the item is already on its way! Seriously, so thankful this store knows what it’s doing and can take care of its clients!! I called the manger to let him know that he’s doing a great job! All the way from MO, I appreciate your true customer service!

Ps… I would love if you used my name when you purchased. No, I was not paid for this review. Just appreciate knowing you found my...

I bought a birthday present for my best friend. I asked that they get the jacket I wanted out of the back room as the one on the floor had obviously been bought and returned. They brought it out in a bag. I purchased it and I guess shame on me as it was damaged and I didn’t notice until I gave it to my friend on her birthday. I called and asked them to Fed Ex her a jacket that was not damaged and was told they only do UPS and would not accommodate my request. They also made comments that I was asking for more than customer service required I guess meaning accommodating a customer when you sell damaged items to fix it is asking for something unusual. Poor...

Went in to return an online purchase including several of my husband’s items and a pair of joggers I ordered for myself. Then I proceeded to shop and was so impressed with the amazing customer service I received from the 4 staff members who helped me during my visit. From the first person who helped with the return, another helping me shop for my husband, then another gentleman when I went to try to on items for myself, and the lovely lady who helped me check out. Great experience...