KAY Jewelers — Local services in Chico

I bought my wife a foreverus engagement ring. They had to size it down to fit. On the website you can only go to size 5.5. So we had to size it down a second time after it got to the store. When they size down your ring, they keep the extra gold that they take off and do not tell you, discount you nor credit you for that. I said that is theft and I would like the gold I purchased. They gave me the gold from the secondary size down. I had to remind them that there was more gold that I paid for. The MANAGER Maria acted like a teenage girl and made faces and kept saying that she has never been asked this before and she doesn’t understand. She was very unpleasant and down right combative with me. I asked her to stop making faces at me and I didn’t care who asked for their gold back or not. I wanted the gold I paid for. She flagged down some guy JACOB who was not a manager to help her. He told me that “you will get what we give you and that is it.” I told him I will be leaving a review and he told me to bring it on. He told me that they don’t want my business and if I come back I will not be welcome. I told him “you think I would come back?” He said we don’t want your business. I said yes you do. I said “I won’t be back.” He said “We won’t miss you.” I said “What did you say?” And he said “have a nice day. If you don’t leave we will call security.” I said no you don’t need to. Then I left. I called customer care and created a complaint ticket with a detailed description of this event. Waiting for a manager to call me and have been assured I will be allowed back in the store and my business is wanted. I was credited $50 for the inconvenience and Nina from customer care was 10/10 excellent. Horrible store manager. Jacob tried to provoke a fight with me and is a liability to your company. I hope you take this complaint seriously because I have lost all faith in this franchise. I just spent 5,000 on a chain at JCPenny’s and wanted to try Kay’s to get my wife something and I see I should have stuck...

Hello my husband has been purchasing me jewelry for 6 years now for my birthday and Christmas and other special events and we have never had a problem until this last Christmas he purchased me this absolutely gorgeous tennis bracelet I was so excited about it I put it on for about 10 minutes then took it off no big deal then a few weeks later we had a event to go to and I decided to wear my new bracelet I wore it for a few hours then when we got home I tried to take off the bracelet and the clasp was stuck and I couldn’t get the bracelet off and it ended up snapping while I was trying to get it off I was absolutely heartbroken and unfortunately the town we live in does not have a Kay jewelers we had to drive 2 towns over but between work schedules and my daughters schooling we had trouble finding time finally my husband made time in his busy schedule to take the bracelet in the employee sent the bracelet in to get fixed about 2 and a half weeks later we were called to pick up my bracelet we asked the employee to show us how to properly take the bracelet off and to her surprise the clasp was still stuck they fixed the link but did not fix the clasp I explained I really don’t want a piece of jewelry that is not wearable and they refused to give me a refund or to let me pick out a new piece of jewelry so they sent the bracelet back in to have the clasp fixed I went and picked up the bracelet after about another 3 weeks of waiting and now the clasp is too loose and won’t stay closed so I told my husband I don’t want him buying me any more jewelry after this because it is so expensive and I’m upset because we got a defective bracelet and the company refuses to...

Recently, we went to Kay Jewelers in Chico to clear up non-use issues w/Kay Cards that were going to be closed in mid-July. Maria, Kay staff, went thru several options for purchase of custom-made jewelry and how to use the Kay cards. This process took almost three hours. Finally, Maria came up with a great idea re: a custom made necklace using our existing jewelry but purchasing a stronger necklace. Maria also suggested a specific way to split the cost using both Kay cards to avoid closure. Later we plan on having a necklace made with the 22 dark quartz stones given to us as gifts from LeVian for all the purchases we've made in the last 20 years - closing in on @ $200,000. For years at Kay Jewelers, we dealt with managers Dona, then Melanie and now Maria. Maria has given us the 1st rate service we've been accustomed to receiving. Her willingness to explore custom-made jewelry options and payment methods are the qualities of exemplary customer service. As long as this high quality service exists, we will continue to purchase and repair jewelry at Kay Jewelers.

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