HomeGoods — Local services in Chico

I had the best customer service experience. Today's my mother's birthday and I called to see of there were any French presses available. Rosa answered the phone and I explained to her the reason for my call. She kindly put me on hold and I gave a couple details of what type of French press I was looking for before she went to do a visual check for me on the floor. Rosa offered me to go look and after I gave her details about the product and said thank you so much. Rosa's response was a genuine ' Not a problem '. She said it like a loving mother would speak to her child. I never had anyone speak to me with such care. Rosa is a kind and caring person. It's rare to find someone genuine nowadays and I'm really impressed to have my her. Thank you...

My wife purchased between 1200 and $1500 of merchandise from the store. upon loading it I discovered one item broken and not serviceable. The review is for the bad experience she had to deal with. The bad Customer Service with trying to figure out what to do with this item. I don’t want to get into details, but I did want to give an honest review on the horrible experience she had to deal with the representative that was helping her or not helping her very well. I hope HomeGoods can work on their customer service and have some sort of leadership And Customer Service training. It would seem that this business is in desperate...

Of all the chain home decor stores in town, this one consistently has the highest quality items. A good variety of furniture and decor, stock changes often, and a nice staff.

My only compliant is the seasonal items are usually very limited and once gone are never replaced. You have to be early in the season if you want a crack at any new...