Spectrum Store — Local services in Chillicothe

I did a warranty exchange on my device due to it freezing after only having it a few months. Initially I was told I would only be charged for that device if there was water damage or cracks in the screen but that there was a $50 restock fee. I was fine with that and I knew neither applied to my phone so I felt comfortable proceeding. I was sent a new device and sent them back the faulty one. I wake up to a charge of $107 on a phone that originally only $200 brand new. I contacted customer service and was told that charge was for "cosmetic damage". There were small scratches on the bottom of the phone. I was never told though that cosmetic damage would result in a charge. Had I known I never wohkd have proceeded with the exchange in the first place and just dealt with the freezing which was happening due to a manufacturers defect. I argue my case and am told basically is my own fault because I didn't read the terms myself and went off of what THEIR WORKER told me. I was offered $20 to basically shut up and leave them alone. I was later told that shouldn't have been offered to me and that all charges were valid and nothing would be done in my favor. In the end I paid $157 plus the $30 odd dollars I paid over the few months I had the phone (I paid $5.55 a month for the device) for a device I no longer have AND have to restart payments on this new phone I was sent. This company is a complete joke and I recommend anyone looking to switch to Spectrum to RUN in the other direction. The first picture is my initial conversation when starting the exchange process. The rest is what I was met with when I tried to...

It had taken 3 days . To hook up cable at mom mothers house . With 3 different workers . First one set in his truck for 3 hours. Then got out . Placed latter against poll . Sit back down for another Hour . The whole time he was watching the neighbors kids play on latter. Him and the neighbors got in a argument The second guy came the next day . Said his scrudriver went dead . That he will go get one and will return soon. Next day I called for my mother . It's to hard for her to breathe. They apologized. Set up another apt .for the following week . This time it was a young guy. He was there 11 hours . Said they gave him wrong receiver. He was on and off the phone . Till his manager called him . We could hear him Crus at young man over the phone .then my mother got her first bill. It was $395.98 She was so up set . Over bill . I had to call yet again . They said it was for all 3 set ups . And charges. So I had taken my mother down to atat . Got her set up with new cell . Home phone and direct tv . I'll never deal with...

Spectrum!!!! You are terrible. You induced panic on my elderly neighbor who just had open heart surgery! Calling her and telling her that she has to go and purchase a new box for her TV. Her friend and I go to get the box for her and they won't let us get it for her. She has to call an 800 number...she goes in the state of panic and calls another neighbor to help her because of all the recordings have confused. When we arrive back to her house she is holding her chest and breathing hard. I'm worried about calling 911...the other neighbor who assisted her with calling the 800 number says when they called they were told that she DOESN'T EVEN NEED A NEW BOX!!!! So how many people are going to there business purchasing boxes that THEY DON'T EVEN NEED??? So WHY do you call customers and " induce panic"?? The elderly and the disabled among...