Charleys Cheesesteaks — Restaurant in Chillicothe

Wasn't very busy a few people to be waited on a couple cars in the drive thru, placed our order then waited for the order to be freshly cooked like "Penn station" which takes a bit longer than the traditional fast food already cooked. Upon waiting for several minutes the cook tells the manager that one of the other employees had taken our order to drive thru and needed to be brought back, when he went to check our order was already gone so had to wait for the order to be made again my wife had to ask for drinks just to keep us from canceling the order and going somewhere else, the manager brought the order out apologized and gave a card for a free sandwich for our patients, getting back into the car checked the order and was wrong again, made wrong and without the sides that had been ordered, could have been just a bad night or training or the employees really didn't care like the blonde that looked very unhappy to be there whichever would try again and make the final decision. Eat on 😁. Returned today to redeem the card the manager gave us the night before and give them a second chance, upon entering the staff was warm greeting with smiles even, told the order taker what happened the night before and she asked who the manager was pointed at the manager on duty at that time and she asked if he knew anything about the issue from the night before, Travis I believe was his name took over and said he would handle it. Remembered most of the order asked a couple of questions then personally made our order for us which he brought out in record time completely turning our bad experience into a good one, will definitely be back after service like that, thanks to the...

I'm only giving this 2 stars bc the poor guy working at the window gave good customer service and the fries were good after we warmed/ cooked all the way the half a container we were given. So each Large fry was only half full ( see pics) the pictures show EXACTLY how I pulled it out of the bag with the cheese cup in the order of fries. And even with the cheese cup it didn't fill it up. This is Even more disappointing bc we asked how big a Large fry was before ordering and they told us they were "pretty big overflowing cups" Unfortunately that wasn't the only problem. The sandwiches hardly had any green peppers or mushrooms and was definitely lacking enough meat and the meat that was there was crispy on the edges BEFORE we even had to warm it up. Everything was absolutely COLD when we pulled the bag out 2.5 min after driving away. The fries weren't even all the way cooked. We actually picked up White Castle before going here, we went through the drive through here, got our food got all the way home and the White Castle was still hot so it wasn't cold bc of the weather. If it's cooked to order none of this makes sense. After paying almost $30 for 2 sandwiches & 2 Large fries I expect MUCH better quality than this. Especially when this place is supposed to be "FAMOUS" for the cheesesteak subs and fries. I'm going to call and let them know will update on any future experience. So this location Does NOT answer the phone. So good luck getting them to fix anything they screwed up or a problem...

Someone needs to train the drive up staff on taking orders. We came through on Saturday about 6 PM it was raining very hard. When I got to the speaker after a 15 min. wait the girl said she would right with me. I can't put my window all the way up because I wouldn't know when she was ready to take my order so ...... I waited and waited while getting soaked the whole time. I honked the horn a few times because I thought she forgot about me. The order was taken , now we are approaching the 25 min. in line mark . I get to the pick up window and waited another 10 min after I paid for the food. If they would take the orders as the cars pulled up I bet the wait time would be cut in half at least!!! I know it is not fast food but, come on I could have food at Red Lobster quicker than that. The girl working the window had no personality and no remorse for making people wait forever. It's a...