Daniel's Jewelers — Local services in Chino Hills

Buyer Beware! Daniel's operates with a lack of integrity, and the employee's lie! VERY UNPROFESSIONAL! GO SOMEWHERE ELSE!

My husband purchased an expensive watch as a gift for me. The sale' s lady told him that if it needed to be sized that I could bring it in and have it sized since I was not with him at the time.

I took it in on a Friday and the salesman said the jeweler wasn't in that day, but they could have it ready on Monday. They were going to take off 1 link. I provided them with my name and phone number, he took the watch out of the original box and slipped it into a bag, and said we'll give you a call.

Monday came and went.........no call....a week, no call....two weeks, no call. I finally just went doen there. I told the lady I had dropped off a watch and gave her my receipt, and asked is it ready yet? She looked in an drawer, flipped through a couple of receipts and said no. She said our jeweler had an accident and has not worked on it. It will be ready tomorrow and to come back. I said in that case I'll just take it then. So she fumbled in the drawer sliding things around, and says the jeweler has it in his box. I said, ok I dropped this watch off 2 weeks ago, If it's not done, I'll take it, no big deal. She said she didn't know when he'd be in and to come back tomorrow and it will be ready. By this point, I am seriously frustrated.....she fumbles around sliding things back and forth in the drawer and pulls out a loose watch with no paperwork and not in a plastic bag, is this your watch? Now, I'm livid! My watch was in this drawer the whole time, the drawer wasn't very deep or wide.

I told her yes that was the watch I dropped off, and asked why she had to repeated lie to me? Was she planning to keep it for herself? Why was it not in any protective packaging and just in the drawer getting scratched up? Where's the invoice? Very UNPROFESSIONAL! She then proceeded to charge me $10, for work that had not been done. Where's the link that was supposedly removed? No one told me there would be a charge! No one told my husband when he purchased the watch that there will be a charge!

Highly frustrated, angry, deceived, I paid the $10 so I could get my watch. Which was not resized! I was charged $10 for nothing!

When buying Jewelery, ALWAYS go somewhere reputable! Daniel's is...

Daniel Jewelers was extremely unprofessional at the shoppes. We purchased 2 bulova watches. During signing for warranty of the watch she spoke constantly ot insurance and would say sign here. We never asked for sizing. The girl began it automatically. Makes you think it is how they operate to void a return. This was done while they were talking casually. We were not given the right boxes for the watches. In fact we began to walk out of the store when the one girl called to the other saying girl you didnt even give the boxes for the watches. I'm extremely upset in the lack of professional behavior and having the right boxes and all for such a purchase. We were gonna return one of them and then found this out. Irate...absolutely. they are shady as hell and I believe they size quickly on purpose. I highly advise that should you decide to purchase do NOT allow them to size until for sure you are happy and know their markup is nuts! I found the same watch for 417 at macys. Their sale price was 764 for the same. If referred to call their customer svc lady you should know that even with multiple calls she doesnt return your call as she states on her voicemail. Very unprofessional. I recommend you think twice before purchasing from them. We definitely will never purchase again from them especially with their extreme markup Macys currently has the same...

I went in for a necklace as a gift to my girlfriend, Abigail greeted me and helped me through the whole process. She took the time to show me a variety of options and helped me pick the perfect necklaces with our kids initials. I was very particular on what I wanted and she drew a design up and showed it to me and I absolutely loved it. I gifted it to my girlfriend today and she absolutely loved it! I highly recommend Abigail to anyone looking to buy that perfect and special gift! Also the manager was very helpful I can't remember her name (sorry) they definitely helped me through the process as well as my other purchase that I will be presenting to my girlfriend soon! You guys are awesome, I will...