Panera Bread — Restaurant in Chino Hills

For the fifth time I've visted here I can confidentiality announce how notable this location operates. This team is incessant to provide guests an absolute gratifying experience. Erick & Rochelle were both astounding as I observed their individual work ethic in a productive, fast paced atmosphere that they performed under in a professional manner. During this observation I saw they had strong coordination, capable of collaborating efforts and simultaneously maintaining exceptional efficiency. I ordered 6 items with a handful of specifications that were executed by this team. I was only let down by not receiving a straw inside my to go order for my iced caramel latte . The latte itself was not served as advertised on the digitized menu kiosk. The whip cream was inadequate in quantity which decreased the overall quality. I paid for a customized extra whipped cream hot chocolate but was let down again !! the amount of whipped cream given was bothersome. If we pay for it we rightfully deserve these drink toppings with no exceptions for holding back delicious drink toppings especially drinks served with whipped cream lids . Utensils were plentiful but they should really...

I came in and people were standing around and there was one couple at the register so I got behind them to order next. The other people then started forming a line it looked like to the right of the register. When I went up next to order the worker at the register I think was slightly rude. She didn’t say it in the nicest way and says “my line starts going against the counter” like stoned face no politely hey just incase you were unaware, which I wasn't. I never came in before and I probably never will. I ordered an iced coffee to be picked up at their counter. When I went to go grab it it was on the edge by the workers and I’m short so I couldn’t reach it. I said “hi excuse me do you mind passing my drink to me?”I got zero acknowledgment, no eye contact, and a woman walked by and barely pushes it towards me and walks away, where I still had to try to reach for it. It doesn’t take much just to give a smile to show that you care. Some sort of human...

Haven't had much of the food here but the pastries are standard good. Like most Paneras (I've been to tons across the country), it's always slightly dirty (tables aren't cleaned regularly and area gets dusty and messy with food scraps, napkins, etc.) since they don't seem to clean often. But the ambience is top notch if you want a busy cafe (I do for studying) with regulars. Usually a lot of high school students in the afternoon but also plenty of other folks from around the surrounding cities. Staff is generally accommodating and friendly. And the Shoppes in general are nice with plenty of things to eat and see outside (Barnes and Noble, etc). Outside of the lack of cleaner tables/floors/restrooms, this is one of my favorite Paneras to get work done or...