Kirkland's Home — Local services in Chino

Walked in 15 minutes before closing today with my wife for a quick exchange. We were out in less than 10 minutes. For some reason, Cyndi was extremely rude to me the whole time. Pretty disappointed in my experience today. The whole time during the exchange she kept repeating how the new item we wanted was full price and if we were sure we wanted it. In order not to use the word that kept popping in my head and to give the benefit of the doubt, let's just say the experience just felt yucky. When a white woman keeps telling a Hispanic person "this is full price" in a "can you afford this?" Type of tone and after at least mentioning it 5 times, she then went on to ring the item and said "each one of these is $10.99, are you sure you want them?" And then goes on AGAIN to say "these are full price". This customer interaction is at BEST insensitive, a hint of privilege and just tacky. Also, while we were being rung up two white customers walked in 5 minutes before closing and her coworker and her were nothing but kind to them...again...it just felt yucky...

Thanks for your concern, Cyndi. I think I can...

I have visited this store several times and although I love the items in that store and shop there all the time, the staff make you feel so uncomfortable and unwelcome. I have noticed that they are extremely helpful with the white customers but with other customers they are not white, they don't even acknowledge you nor are they friendly and almost ignore you!! This is unacceptable, and Kirklands should really take all these negative reviews in consideration and actually do something to correct this situation. It's always the same three employees the 2 white women (one with glasses and short hair) and the young guy that works with them. This is very dissapointing and makes me not want to shop...

Drove all the way from orange county to be treated as a bother. Their wait time to pay was over 20 minutes, no joke. Once I approached the cashier to ask if they could consider opening a 2nd register due to a line of over 20 people she held her hand up to my face and said give us a moment. Wow ok great customer service skills. I didn't see anyone enforcing capacity either. They were way above the stated 60 customer max capacity. First and last time at this store. Unsafe and rude employees. I've been a customer service manager for 13 years, im not being a dramatic customer. Those cashiers...